Adjustment Coordinator

Rexnord Erie, PA
The Company
Rexnord® is a $2 billion multi-platform diversified global industrial company. Within our platforms, we serve a wide array of growing, global end markets by offering the broadest, most reliable product portfolios and trusted brands in our industries. Within Process & Motion Control, we design, manufacture, market and service specified, highly engineered mechanical components used within complex systems where our customers' reliability requirements and the cost of failure or downtime are extremely high. Within Water Management, we design, procure, manufacture and market products that provide and enhance water quality, safety, flow control and conservation, in which customers specify our products due to performance, life cycle and project cost, and our service levels. Founded in 1892, Rexnord is headquartered in Milwaukee, Wisconsin, U.S.A. and employs approximately 7,400 associates worldwide. For more information about the company visit .

Business Unit
Zurn Engineered Water Solutions® is a recognized leader in commercial, municipal, and industrial markets. Zurn manufactures the largest breadth of engineered water solutions in the industry, including a wide spectrum of sustainable plumbing products. Zurn delivers total building solutions for new construction and retrofit applications that enhance any building's environment.

Brief Description
The Credit Claims Adjuster will work in a fast paced environment with a highly functional team. This person will work directly with the customer team to resolve issues, errors, and concerns that may arise. He / She will be responsible for processing customer debits, returns, pricing, freight, sales tax, shortages, etc. Strong communication skills are necessary as the position requires interaction between customers, reps, managers, internal departments, and service centers.

Key Accountabilities
  • Actively address customer issues as they arise: Returns, billing and shipping errors, debits, complaints.
  • Provide strategic customer service regarding collection issues, processing customer refunds, and review/process account adjustments.
  • Communicate and drive resolution between the sales and customer care teams to provide high quality customer satisfaction
  • Work and interact with internal departments as well as external locations (i.e.: Reps, Area Managers, and Service Centers.)
  • Answer and manage phone calls, emails, and faxes
Job Requirements
  • Degree in business, accounting, marketing, or related field of study preferred; Associate's degree or equivalent experience in the field is required
  • Must be organized, able to multi-task, and meet deadlines
  • Thorough knowledge of Microsoft Office; Excel, Word, Outlook, and PowerPoint
  • Strong analytical and communication skills
Capabilities and Success Factors
  • Self-Starter; able to work and think independently
  • Promotable as position will lead to future career growth opportunities
Rewards
  • Competitive Salary
  • Matching 401(k) contribution
  • Discretionary Personal Reimbursement Account
Exceptional Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Accidental Death and Dismemberment Insurance
  • Life Insurance
  • Flexible Spending Accounts (Medical and Dependent Care)
  • Educational Reimbursement
  • Matching Gift Program
Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled