Library Associate
City of Englewood, CO
 Englewood, CO

Overview

Provides direct customer service in order to connect patrons to appropriate resources, programs and services. Welcomes and offers assistance to patrons. Performs circulation functions.

Duties and Responsibilities

The listed examples of work are not intended to be all-inclusive. They may be modified with additions, deletions, or changes as necessary.

Essential Duties & Responsibilities

Assists patrons in identifying, locating, and using library and information resources including print, non-print, and digital resources.

Performs all circulation functions. Includes creating patron accounts, issuing cards, checking materials in and out, maintaining patron database, collecting fines, shelving and courier processes.

Assists patrons in the use of library computers and personal devices in order to access information sources and digital materials and effectively utilize common applications.

Assists in planning and delivery of programs, story times, and special services such as readers' advisory, career assistance, technology training or outreach to the community.

Assists with promotion and marketing of library materials, services, and programs, including display and merchandising of the collection.

Other Duties & Responsibilities

May work with volunteers.

Performs other duties as assigned and required.

Education and Experience

Education: Bachelor's Degree in any field required

Work Experience: 2 years of customer service experience; library and/or bookstore experience preferred.

Certifications and/or Licensures: None

Required Driver's License: None

An equivalent combination of education, training and relevant job experience may be substituted.

Other Information

Knowledge

Basic knowledge of:

  • Public library operations
  • Reference interview techniques
  • Customer Service standards
  • Common and emerging personal technology applications
  • MS Office Suite
  • Standard office equipment including copiers and printers

Skills and Abilities

Computer Skills - Basic computer skills required for accurate data entry and records management. Intermediate skills required to instruct patrons in the use of common software programs such as word processing, spreadsheets, email, downloadables, and search engines.

Communication Skills - Excellent communication skills required to provide an exceptional customer experience for library guests. Also required to work in a team-oriented environment.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed in a standard library environment, requiring standing and walking for extended periods of time. Must be able to push and pull a full book cart (up to 20 lbs/force) and perform occasional lifting (up to 30 lbs).