End Point Admin
Great-West Life & Annuity Insurance Company
 Englewood, CO

Looking to make a real difference?

You belong right here.

Come build a rewarding career helping others achieve their financial dream at an organization that values your own long-term success. With your unique talents, you have what it takes to be bold and brilliant in everything you do and reach new heights for a company dedicated to diversity and inclusion, community and you.

If you share that belief, this is where you belong.

Join our team of nearly 6,000 associates across 40 different locations worldwide and start your future today.

This position will provide services across the life cycle of end user devices (laptops, desktops, mobile devices) including but not limited to software development, upgrades and patching, issue and security resolution.

Duties, Responsibilities & Essential Functions:

Responsible for maintaining multiple applications in support of end users devices and applications on multiple servers, installing, patching , and upgrades

Responsible for application deployment and software management at the organizational level

Responsible for creating software packages to meet organizational, department, and business needs

Partner with and advise internal customers on best practices, solutions gather business requirements, determine impacts, timelines, and installations

Implement solutions that are compliant and stay within budget guidelines

Resolve and update security issues and vulnerabilities (antivirus, malware, encryption, etc) related to or impacting end user devices or applications

Troubleshoot and resolve complex and escalated tickets and incidents opened by end users through help desk, phone calls, and personal visits

Identify and participate in the evaluation of support tools, new technology and process improvements

Participates in strategic projects

Provide outstanding customer service, including off-hour support as needed

Education:

Bachelors degree in Computer Science or Information Systems or equivalent experience

Other Preferred Qualifications:

Requires 2 to 4 years of Systems related experience working on projects of intermediate complexity.

Teams cooperatively with others to accomplish common goals and achieve synergies. Builds/maintains effective relationships across groups to provide efficient, timely, customer service or client/project support. Applies training and experience to quickly and independently resolve a variety of non-routine and conventional problems.

Uses specialized concepts to apply a solid understanding of department/institutional policies, procedures, methods, principles, and techniques in multiple technical areas and/or business functions. Applies project management skills and demonstrates effective communication and collaboration skills.