Requisition Number: CUSTO01460
Required Skills and Experiences
Serves customers by providing product and service information and resolving product and
Attracts potential customers by answering product and service questions and suggesting
information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining
the cause of the problem, selecting and explaining the best solution to solve the problem,
expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
1-2 years of experience on CSR accountability and counter-solution engagement
Familiar with CSR related working environment and technical support function
Strong phone contact handling complaints, quick-win skills and active responding
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively