Customer Service Representative for Dental Equipment (Englewood Cliffs, NJ)
Hiossen Inc.
 Englewood Cliffs, NJ

Requisition Number: CUSTO01460

Required Skills and Experiences

Serves customers by providing product and service information and resolving product and

service problems.

Attracts potential customers by answering product and service questions and suggesting

information about other products and services.

Opens customer accounts by recording account information.

Maintains customer records by updating account information.

Resolves product or service problems by clarifying the customer’s complaint, determining

the cause of the problem, selecting and explaining the best solution to solve the problem,

expediting correction or adjustment, and following up to ensure resolution.

Maintains financial accounts by processing customer adjustments.

Required Qualifications

1-2 years of experience on CSR accountability and counter-solution engagement

Familiar with CSR related working environment and technical support function

Strong phone contact handling complaints, quick-win skills and active responding

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively