Asset Protection Service Representative

Gap
 Emeryville, CA

About the Role

In this role, you will embody our value of Doing The Right Thing by protecting People, Assets, and Brands. You will work in a energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our Brand power, enduring customer relationships, and exuding our commitment to team and values. Youll need to understand the big picture strategy and work with cross-functional teams and external partners.

What You'll Do

  • Support strategies, standards, and processes to implement an Asset Protection strategy to mitigate risk and loss within our Gap Inc stores
  • Assist with the implementation and continued execution of the shortage reduction program
  • Work with store personnel to identify inventory shortage opportunities and recommend solutions
  • Determine the assignment of appropriate Asset Protection resources (i.e.: agents, technology, etc.) to address shortage reduction opportunities
  • Courteous and responsive to internal/external requests
  • Exchange and verifies job related information to provide support

Who You Are

  • Experience in customer service and/or a high-pressure, multitask environment to drive results, coach, and collaborate
  • Strong communication and interpersonal skills, including the ability to negotiate and build consensus across multiple stakeholders and functions
  • Ability to actively learn and immediately apply learnings into decisions and behaviors
  • Ability to manage and prioritize their time; able to multi task
  • Use basic information-gathering skills to solve problems
Support