Customer Service Agent, Intake Specialist (Full Time)
 Elmhurst, IL

Summary / Description:

The CSA – Intake Specialists role is designed to support MedSpeed’s on-demand business through direct customer interaction via the telephone. Intake Specialists focus on creating a great customer experience while assisting the customer with order entry, issue resolution and various levels of requests.

Position Schedule:

Mon -Fri 10:00am - 6:30pm


Reports To: Control Center Manager

Essential Duties:

  • Monitor and respond to customer inquiries via telephone while meeting all corporate guidelines and performance standards
  • Handle a large number of calls daily without losing enthusiastic voice and attitude, answering all calls promptly and efficiently
  • Address general questions about MedSpeed service process. Effectively handle issues and solve problems that arise on the phone with effective communication skills
  • Log, track and appropriately document all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
  • Perform skills necessary to create a high-quality customer experience, as reflected through acceptable, quality monitors and customer feedback
  • Completion of any special projects assigned
  • Maintain current knowledge of MedSpeed service policies, procedures and specific client requirements
  • Work to promote MedSpeed culture

Education and Work Experience Requirements:

  • High School Diploma, GED or equivalent
  • Minimum of 30 days experience in the MedSpeed Control Center

Skill and Competency Requirements:

  • Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
  • Demonstrate excellent verbal and written communication skills
  • Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day
  • Ability to effectively manage time
  • Ability to multi task
  • Ability to maintain high level of punctuality and consistent, reliable attendance standards
  • Process-oriented mindset focused on continuous improvement, excellent problem-solving skills
  • Collaborative work style, able to work well within and across departments
  • Ability to enter data accurately at a given speed
  • Strong typing and computer skills

MedSpeed is an Equal Opportunity Employer. We offer competitive wages and benefits including medical, dental, vision, 401(k), life, and Paid Time Off. Visit us online at to learn more about our great organization.