Service Manager

Archrock Elk City, OK
Overview: Efficiently deploys and manages equipment, materials, and personnel to job sites with a focus of optimizing costs and maximizing manpower utilization. Implements company maintenance standards. Creates customer satisfaction by providing technical and operational expertise and service excellence. Creates employee satisfaction by ensuring that employees are set up for success and ensures employee engagement and retention. Spends majority of time in the field performing PM audits, unit inspections, guiding, mentoring, monitoring performance and attending customer meetings. On a very limited basis, spends time doing the work of the FST.

Skills and Abilities:

Ability to:

* Champion service quality, health, safety, environmental policies, standards and process improvement

* Effectively coordinate deployment of equipment, materials and personnel to job sites at optimum utilization and minimum cost across one or more service delivery processes

* Manage labor to deliver company maintenance standard

* Exhibit strong customer service, interpersonal, negotiation, coaching and leadership skills

* Participate in weekly management reviews of operational measures and corrective actions, evaluate against benchmarks, and develop, communicate and execute action plans for improvement

* Manage annual budget and implement operational standards and processes

* Provide technical/operation expertise in response to customer inquiries

* Demonstrate strong organizational, labor planning and scheduling, and process / change management skills

* Demonstrate strong analytical abilities, mechanical aptitude and problem solving skills

* Demonstrate proficiency with the Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.) and PC skills

* Demonstrate effective written and verbal communication skills

Knowledge:

* Comprehensive knowledge of Field Service operations

* Knowledge of service operations administration, procedures, budgets, planning, scheduling, and equipment and personnel -requirements

* Understanding of financial implications of decisions

* Thorough knowledge of relevant HSE procedures and regulations

* Fully understands customer's production facilities and equipment

* Working knowledge of engine and compressor equipment used in the area

* Fully understands all processes and systems how compressor works regardless of types, makes or models used in the region

Minimum Education and Certification:

* High school diploma or equivalent. Associates degree / technical degree preferred

* Valid driver's license and a good driving record

Minimum Experience:

* Typically at least 8-10 years related or equivalent experience as a Service Technician and at least 3 years experience in a lead role

* Demonstrated history of successful and safe service experience

Leadership:

* Manages all resources (personnel, equipment, materials, facilities, funds and reputation) for assigned projects or area

* Coordinates schedule and sets priorities in order to ensure task completion

* Assesses training needs and ensures that team members are receiving proper training and that training programs are utilized

* Improves technical training gaps

* Ensures that employees are set up to be successful through the various programs such as feedback, recognition

* Coaches and counsels leads to improve supervisory, team building and problem resolution skills, as appropriate

* Responsible for performance management and employee development

* Manages hire, fire, job and salary change actions per delegation of authority and required approvals

* Implements, manages and communicates work standards and performance metrics for assigned team

Non-Essential Duties:

* Performs other duties as assigned

Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

* Must be fit for duty for the job tasks being performed

* Must meet the medical requirements necessary to wear PPE (includes respiratory protection medical requirements) as required by role

* Frequently required to display good manual dexterity and to reach with hands and arms

* Constantly required to talk and hear

* Frequently required to sit while driving or using a PC and perform repetitive duties

* Frequently required to stand, walk, stoop, kneel, squat, and twist with good balance

* Occasionally required to lift, move and carry up to 50 pounds and to push and pull up to 110 pounds

* Occasionally required to carry at least 40 pounds with one hand for at least 10 feet

* Occasionally required to crawl, climb in and around equipment, stairs and vertical ladders

* Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus

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