CSR/Dispatcher

Position Overview: Communicate customer delivery needs and appointment dates/times, to customer and relates service requirements to dispatchers. Maintaining a high level of customer service for both internal and external customers.

Important Job Functions

• Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
• Enters all orders into computer for dispatch – technical lines require specialized training, experience or knowledge of transportation industry.
• Verifies bookings are released at depots/ports for export moves, and traces import containers on the rail/port to confirm delivery is made by last free day or port cut off.
• Prepare customer reports and tracking/tracing as required such as divisional pool report, MDR, CNI, Daily Activity, and Dispatch Status.
• Notifies Cargo Specialist Supervisor/management of all service failures.
• Proposes and implements solutions to improve overall customer service.
• Creates and updates location profiles in computer system.
• Answer the phone lines coming into the Office
• Hourly Payroll
• Audits drivers paperwork
• Work driver envelopes
• Works Pool Report
• Other projects as assigned by management.

Other Job Functions

• Assist with Dispatch whenever necessary
• Coachable and willing to learn all divisions
• Limiting per diem to a minimum

Requirements

• Industry knowledge of Ports and Rail operations; US customs
• Good communication and organizational skills
• Reputation

Other Skills/Abilities

• Exceptional communication skills
• Data entry skills