IMC Companies-National Accounts LLC
 El Paso, TX

Position Overview: Communicate customer delivery needs and appointment dates/times, to customer and relates service requirements to dispatchers. Maintaining a high level of customer service for both internal and external customers.

Important Job Functions

  • Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
  • Enters all orders into computer for dispatch – technical lines require specialized training, experience or knowledge of transportation industry.
  • Verifies bookings are released at depots/ports for export moves, and traces import containers on the rail/port to confirm delivery is made by last free day or port cut off.
  • Prepare customer reports and tracking/tracing as required such as divisional pool report, MDR, CNI, Daily Activity, and Dispatch Status.
  • Notifies Cargo Specialist Supervisor/management of all service failures.
  • Proposes and implements solutions to improve overall customer service.
  • Creates and updates location profiles in computer system.
  • Answer the phone lines coming into the Office
  • Hourly Payroll
  • Audits drivers paperwork
  • Work driver envelopes
  • Works Pool Report
  • Other projects as assigned by management.

Other Job Functions

  • Assist with Dispatch whenever necessary
  • Coachable and willing to learn all divisions
  • Limiting per diem to a minimum


  • Industry knowledge of Ports and Rail operations; US customs
  • Good communication and organizational skills
  • Reputation

Other Skills/Abilities

  • Exceptional communication skills
  • Data entry skills