Medical Assistant, On-Site Solutions

MedExpress Urgent Care
 Remote
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General Position Description:

The Medical Assistant is responsible for ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with physicians, advanced practitioners, front office and clinical staff.

MedExpress Core Responsibilities:

  • Has a contagious and positive work ethic, inspires others and models the behaviors of Genuine, Caring and Friendly.
  • Demonstrates effective verbal and written communication that is clear, well-organized and demonstrates an understanding of audience needs.
  • Utilizes genuine and positive communication to make each customer feel informed, understood and special.
  • An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.
  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
  • Pursues activities with focus and drive, defines work in terms of success and can be counted on to complete goals.
  • Adherence to standards of business conduct and compliance.

Principal Duties and Responsibilities:

Patient Care (75%):

  • Complete provider orders per clinical functions by position. (State applicable)
  • Perform medical intake to include taking and recording vital signs and patient history.
  • Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.
  • Complete occupational health testing including but not limited to services such as urine drug screens, breathe alcohol testing, hair testing and physicals.
  • Prioritizes and multi-tasks to optimize patient flow and the patient experience.
  • Ensure the well-being of patients and provides a positive, supportive environment for patients and other staff.
  • Complete patient referrals daily.
  • Assist the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider.
  • Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures.
  • Comply with and follow policies and procedures as outlined by MedExpress.
  • Maintains HIPAA at all times.
  • Other duties as assigned such as new models of care and new types of procedures, etc.

Learning and Ongoing Education (15%):

  • Obtain and maintain certification to perform DOT UDS, BAT, hair testing and other occupational health services as assigned.
  • Maintain clinical skills and competency for all procedures following policy and procedure guidelines.
  • Maintain technical skills and apply new knowledge to position according to MedExpress policy.
  • Maintain knowledge of Medical Terminology and standards of care.
  • Maintain knowledge of common safety hazards and precautions to establish a safe work environment.
  • Read and keep up-to-date on all ME Communications.
  • Complete all assigned training.

Center Readiness and Maintenance (10%):

  • Assist in maintaining all quality control, clinic inspection and machine maintenance on a daily basis and report any and all discrepancies appropriately.
  • Manage inventory of supplies; restock exam/procedure rooms.
  • Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA and Department of Health).
  • Maintain and comply with all MedExpress, Optum and Urgent Care Accreditation site assessment requirements.
  • Maintain clinical supplies and equipment and ensure proper storage of biohazards.
  • Prepare patient rooms, set up instruments and equipment according to protocol.
  • Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
  • Clean according to scheduled maintenance program and keep appropriate records.

Working Relationships:

  • On-Site Solutions clinical team members including providers and non-providers.
  • On-Site Solutions Administrative clinical partners.
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