Medical Assistant, On-Site Solutions
MedExpress Urgent Care
Remote
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General Position Description:
The Medical Assistant is responsible for ensuring the well-being of patients and for providing a positive, supportive environment for patients and other staff while working in conjunction with physicians, advanced practitioners, front office and clinical staff.
MedExpress Core Responsibilities:
- Has a contagious and positive work ethic, inspires others and models the behaviors of Genuine, Caring and Friendly.
- Demonstrates effective verbal and written communication that is clear, well-organized and demonstrates an understanding of audience needs.
- Utilizes genuine and positive communication to make each customer feel informed, understood and special.
- An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.
- Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.
- Pursues activities with focus and drive, defines work in terms of success and can be counted on to complete goals.
- Adherence to standards of business conduct and compliance.
Principal Duties and Responsibilities:
Patient Care (75%):
- Complete provider orders per clinical functions by position. (State applicable)
- Perform medical intake to include taking and recording vital signs and patient history.
- Assist patients as needed with walking, transfer, specimen collection, exam preparation, etc.
- Complete occupational health testing including but not limited to services such as urine drug screens, breathe alcohol testing, hair testing and physicals.
- Prioritizes and multi-tasks to optimize patient flow and the patient experience.
- Ensure the well-being of patients and provides a positive, supportive environment for patients and other staff.
- Complete patient referrals daily.
- Assist the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider.
- Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures.
- Comply with and follow policies and procedures as outlined by MedExpress.
- Maintains HIPAA at all times.
- Other duties as assigned such as new models of care and new types of procedures, etc.
Learning and Ongoing Education (15%):
- Obtain and maintain certification to perform DOT UDS, BAT, hair testing and other occupational health services as assigned.
- Maintain clinical skills and competency for all procedures following policy and procedure guidelines.
- Maintain technical skills and apply new knowledge to position according to MedExpress policy.
- Maintain knowledge of Medical Terminology and standards of care.
- Maintain knowledge of common safety hazards and precautions to establish a safe work environment.
- Read and keep up-to-date on all ME Communications.
- Complete all assigned training.
Center Readiness and Maintenance (10%):
- Assist in maintaining all quality control, clinic inspection and machine maintenance on a daily basis and report any and all discrepancies appropriately.
- Manage inventory of supplies; restock exam/procedure rooms.
- Comply with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA and Department of Health).
- Maintain and comply with all MedExpress, Optum and Urgent Care Accreditation site assessment requirements.
- Maintain clinical supplies and equipment and ensure proper storage of biohazards.
- Prepare patient rooms, set up instruments and equipment according to protocol.
- Clean exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.
- Clean according to scheduled maintenance program and keep appropriate records.
Working Relationships:
- On-Site Solutions clinical team members including providers and non-providers.
- On-Site Solutions Administrative clinical partners.