Operator Telephone

Boyd Gaming, Inc. East Peoria, IL
* One (1) year of experience in telephone switchboard, multi-line phone system, and/or customer service preferred.

* Must be fluent in English, bi-lingual (Spanish) a plus.

* Must be PC literate and able to type 30 wpm.

* Must be detail oriented.

* Must be able to sit for entire shift.

* Must be able to obtain/maintain any necessary certifications and/or licenses.

Receive and accurately route phone calls through the property's telephone system in a timely, professional, and friendly manner.

Job Functions

* Answer incoming calls on console and accurately direct calls to appropriate extensions/parties.

* Greet and respond to guests' requests in a friendly, courteous manner.

* Maintain a complete knowledge of emergency procedures.

* Receive and log all emergency calls and direct to security and/or facility maintenance departments.

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