Claims Facilitator

Erie Insurance East Peoria, IL
Position Summary

As a Claims Facilitator in the Illinois Branch Office, you will, under minimal supervision, settle routine claims within limits of authority.

* This position works from the Illinois Branch Office.

Duties and Responsibilities

Processes comprehensive, Fast Track, clear liability and small Homeowner claims within limits of authority. Contacts Policyholders and/or claimants, verifies coverage, sets reserves and settles claims.Prepares correspondence, forms and related materials. Generates sorts and distributes automated form letters as required.Reviews all pending claims/diary items on a regular basis.Requests claim checks and related information.Handles routine inquiries from adjusters, Policyholders, Agents, independent adjusters and claimants. Refers more complex questions to others as required.Enters loss information into claims system.Performs general clerical duties, including answering telephones, locating files, filing, purging, recording information, proofreading correspondence, gathering and distributing items and making copies.Substitutes, acts as a back-up and cross trains for other field office claims positions as required.


Ability to Manage Complexity

Detail Orientation

Developing And Maintaining Relationships


Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Oral Communication

Planning And Organizing

Service Orientation

Time Management


High school diploma or equivalent required. Minimum of two years of prior claims clerical or processing experience, or equivalent, required. Pursuit of general insurance education preferred. Appropriate license as required by state.

Physical Requirements

Lifting 0-20 lbs; Occasional (

Lifting 20-50 lbs; Occasional (

Lifting Over 50 lbs; Occasional (

Driving; Rarely

Pushing/Pulling; Occasional (

Manual Keying/Data Entry; Frequent (50-80%)

Climbing; Rarely

Nearest Major Market: Peoria

Job Segment: Claims, Liability, Insurance

Similar jobs you might like