UX Designer, AWS Documentation CX

Amazon Dev Center U.S., Inc.
 East Palo Alto, CA


Job summary

Do you want to revolutionize the way people learn the cloud with informative and cutting-edge content experiences? Do you want to have direct and immediate impact on hundreds of thousands of customers who use AWS services? Amazon Web Services (AWS) is seeking a talented and passionate user experience designer to join our growing design and research team. Throughout the strategy, design, and development lifecycle, you will work collaboratively with a diverse team of designers, researchers, product managers, engineers and executives in a highly visible role interfacing directly with AWS customers.

About Us

The Documentation CX team designs for some of the broadest and most influential parts of the AWS experience—from helping customers understand cloud concepts to interactive and visual experiences so that they can master AWS products. We are working hard to make our platform more accessible and easier to use for our customers, in addition to taking a more editorial and educational approach to how customers learn about AWS.

The ideal candidate has experience in designing engaging content experiences, strong visual design skills and an understanding of information architecture. We’re seeking someone who can take a user-centered approach for innovative projects to re-imagine how our customers discover interact with learning materials.

Inclusive Team Culture

Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

It’s not about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

We care about your career growth too. Once you join the team, you and your manager will jointly craft a career plan and you'll review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.

Basic Qualifications

· 4+ years of experience in UX design or related discipline.

· Bachelor’s degree or equivalent experience

Preffered Qualifications

· Strong verbal communication and presentation skills.

· Experience in best practices for information architecture and design, as well as strong knowledge of usability principles and techniques.

· Demonstrated history of acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps.

· Experience with editorial or learning content design.

· Experience working in a collaborative team and working directly with developers for implementation of designs.

· Experience designing and prototyping with tools such as Figma, InVision, Photoshop, Illustrator, or similar.

· Proficiency and strengths in areas of interaction and visual design

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.