Casino Host

Kickapoo Lucky Eagle Casino Eagle Pass, TX
Reports to

Marketing Manager

Scope of Position

Develop and maintain superior relationships with guests by equal utilization of professionalism and personality. Seek new and targeted players to inform them of the benefits of all player development programs. Prepare, coordinate, host/administer all complimentary and guests events. Track and monitor guest feedback and participation on an on-going basis to determine program effectiveness. Maintain high levels of guest service, confidentiality, and discretion in all communication to and about guests.

DUTIES AND RESPONSIBILITIES:

The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned as necessary.

Essential Functions

An individual must be able to successfully perform each essential function of this position listed below with or without reasonable accommodation.

Responsibilities

* Performs all functions in accordance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.

* Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.

* Manages and maintain security of confidential information entrusted to position.

* Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.

* Responsible for marketing to predetermined active and inactive guests by phone, mail and in person to further develop brand loyalty and visitation to the casino.

* Must maintain professional business appearance and attire.

* Be familiar with all current and upcoming special events, promotions, entertainment and all casino facilities.

* Walk through casino to identify registered and prospective guests.

* Develop, maintain and analyze database for opportunities and productivity.

* Attend guest events, interact with invited guests and provide guest service in a professional and courteous manner.

* Attends, and satisfactorily completes all required training as assigned and required.

Marginal Functions

* Other duties as assigned. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Essential Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Skills and Abilities

* Must be able to pass a Microsoft Excel assessment.

* Must be energetic, friendly, sharp and professional at all times.

* Can resolve any problem or perceived guest inconvenience in order to ensure guest satisfaction.

* Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference.

* Language Skills: Excellent English oral and written communications skills. Ability to read, write, and speak fluently in Spanish. Ability to pass assessments for English writing, reading and professional level communications skills.

* Reasoning Ability: Ability to define problems, collect data, establish facts, and draw conclusions. Ability to understand complex instructions and material. Ability to mentally process abstract ideals.

Physical Activities

The physical activities described here are representative of those that must be met and are encountered by an employee to successfully perform the essential functions of this job.

* While performing the duties of this position, the employee is regularly required to stand, sit, walk, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.

* The employee must be able to concentrate for a prolonged periods.

* Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

* The employee must be able to communicate effectively in person or using telecommunications equipment.

* The employee must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.

* Lift, push and pull up to 50lbs.

Work Environment

The work environments described here are representative of those that must be met and are encountered by an employee to successfully perform the essential functions of this job.

* Ability to work for extended periods in an office under artificial fluorescent lighting with varying noise levels and in a smoke filled environment.

* The employee must be able to perform under pressure, concentrate for a prolonged periods and able to work long hours under stressful conditions.

* The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.

Availability

An individual must have the following job availability to perform one or more essential functions of this position.

* Location: 794 Lucky Eagle Drive, Eagle Pass, TX 78852

* Flexibility: The employee may need to work nights, weekends, holidays and/or extended hours if required.

Travel

Traveling may necessary to perform one or more essential functions of this position.

REQUIRED ENTRY CRITERIA

Education and Experience

* High school diploma or equivalent required.

* Three (3) years of casino guest service.

Other Criteria

* Must be at least 18 years of age.

* Required to provide one of the two prior years adjusted gross income amounts listed on the Federal tax return which can be confirmed by IRS to properly complete IRS TIN Matching Program registration.

* KTTT Gaming Commission Gaming License, including successful completion of background check necessary to obtain and maintain License. Responsible to keep all documents current and valid at all times.

* Must be able to provide authorization to work in the United States.

* Must have access to reliable transportation to commute to and from work.

PREFERRED ENTRY CRITERIA

* Native American preference is observed.

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