Senior System Engineer (Senior Analyst, IT)
**This position may require irregular hours, including nights and weekends, as well as working more than eight (8) hours per day at certain times**
The Senior Analyst, IT resides within the Enterprise Internet Services group within the Communications and Systems Infrastructure department of the Office of Information Technology at Duke University. TheEnterprise Internet Services group is responsible for development and Tier 4 support of services such as E-Mail, Sharepoint, Load Balancing, Azure, Microsoft 365, and Google Workspace,Active Directory, DNS, DHCP and domain name management. The position works closely with other technical support groups such as: Service Desk, Systems Operations Center, Network Engineering, and Dukes IT Security Offices for ongoing support and implementation of systems. This positionalso collaborates with many colleagues across OIT, Duke Health, and the academic community to deliver enterprise wide computing services.
The successful candidate for this position will be a strong and experienced F5 engineer with additional strong skills surrounding DNS and DHCP. The position will also be responsible for the other services mentioned and the candidate will be expected to learn and grow in these additional areas in order to support the teams service offerings.
Primary Job Duties
- Responsible for the configuration, deployment, validation and troubleshooting of F5 load balancing environment.
- Plan, test, configure and setup cloud-based solutions such as Microsoft 365, Azure, AWS and Google
- Plan, test, configure, and setup Exchange, Exchange Online, Postfix, and Sendmail along with other messaging applications and messaging technologies such as anti-spam, anti-malware, anti-virus software.
- Plan, test, configure and setup MS Active Directory
- Plan, test, configure and setup MS Sharepoint
- Plan, test, configure and manage, and troubleshoot enterprise IPAM solutions: DNS, DHCP, Bluecat, Bind
- Provide 24/7 on-call support for all supported applications and environments.
- Provide clear, concise and customized documentation that is appropriate for both technical and non-technical audiences
Qualifications and Experience
- Strong knowledge of F5 Big-IP LTM and Big-IP DNS (GTM). Traffic Management Shell (TMSH), updates/patches, VCMP, Virtual Edition, Cloud deployments, iRules, health monitors, route domains
- Working understanding of other F5 technologies such as Declarative Onboarding (DO) and Application Services version 3 (AS3) for deployment and provisioning.
- Containerization: Docker Compose, OpenShift (OKD)
- Scripting/programming experience: PowerShell, Ruby + Rails, Python
- Strong networking skills and troubleshooting, understanding routing and switching, reading packet captures (tcpdump/wireshark), ARP
- Knowledge of common protocols: SMTP, LDAP, HTTP, ICMP, DNS, DHCP, TLS / SSL
- Excellent verbal and written communication skills. Must be comfortable communicating with all levels of the organization.
- Demonstrated ability to successfully multi-task
- Ability to learn new technologies and skillsets
BA or BS in Math or Computer Science or related field and 6-8 years of experience or equivalent combination of relevant education and experience.
This position may have an opportunity to work remotely. All Duke University and Duke Health remote workers must reside in one of the following states or districts: Arizona; California; Florida; Georgia; Hawaii; Illinois; Maryland; Massachusetts; Montana; New Jersey; New York; North Carolina; Pennsylvania; South Carolina; Tennessee; Texas; Virginia or Washington, DC.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.