Retail Accounts Management Specialist
W.S. Badcock Corporation
 Durham, NC

Posting Summary

Badcock is one of the largest privately-owned home furniture retailers in the country. We're proud to say that we've been serving the community and providing employment opportunities for more than a century. There are currently more than 315 Badcock stores in eight states, and our headquarters in Mulberry, Florida, employs more than 1,200 people. We are always looking for smart and talented people to join our team. Whether you are a seasoned professional or you're just embarking on a new career path, our job opportunities offer growth, advancement and competitive pay and benefits. If you've got the drive, we'd love for you to be part of our family.

Retail Accounts Management Specialist:

Responsible to assist retail stores with all aspects of the collections process and training of collections personnel. Contact customers with delinquent accounts, initiates appropriate action, and maintains records. maintain compliance with Federal laws and corporate policies.

Reviews delinquent accounts on a daily basis and contacts customers with past due accounts by phone, home visits or by mail to secure payment, or pick up of merchandise.

Notifies cosigners of delinquent accounts according to due dates.

Skip traces customers who have relocated without notice and/or have disposed of merchandise.

Collects the monthly payment established by the credit agreement and/or additional past due monies.

Makes routine customer satisfaction calls to promote goodwill and encourage additional purchases.

Prepares daily delinquent account status report for manager including payments, promises, repos and accounts to be litigated.

Initiates appropriate follow up action on mail returned as undeliverable.

Researches disputed delinquent account balances. Corrects any errors, including mis-applied payments, reversed late charge,direct deposit errors, and overpayment's.

Initiates repossession orders as authorized.

Submits litigation requests to manager for approval.

Learns and complies with the company's loss prevention program by working in a safe manner; identifies, reports and resolves unsafe conditions that may result in property damage or personal injury.

Review compliance files.

Responsibly operates and maintains vehicles consistent with company policies.

Performs such other duties and accepts such other responsibilities as are necessary and appropriate for the efficient operation of the department.

Clean, valid drivers license and the ability to travel and stay overnight when necessary.

Complies with company policies, procedures and standards to ensure the harmonious work environment the company strives to maintain.

Employee Benefits Include:

COMPETITIVE PAY

401K PLAN WITH COMPANY MATCH

COMPANY PAID LIFE INSURANCE

EMPLOYEE MERCHANDISE DISCOUNT

MEDICAL, DENTAL, AND VISION

PERSONAL AND VACATION PAID TIME OFF

DAYCARE REIMBURSEMENT PLAN

Equal Opportunity Employer/Drug Free Workplace