Associate Sales
Harbor Freight Tools
 Downey, CA
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Position Description

Our Associates(part-time) support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates(part-time) are part of a retail team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate(part-time) position and demonstrate Harbor Freight Tool's Core Principles.

Profit Maximization

  • Consistently exhibit expected behaviors to exceed financial goals
  • Participate in company programs
  • Participate in special events

Operational Execution

  • Proficient in all assigned areas of responsibility
  • Accurate and timely completion of workload
  • Adhere to all company policies and procedures

Talent Optimization

  • Exhibit job proficiency and expected behaviors
  • Contribute to a team atmosphere

Customer Experience

  • Provide a helpful customer experience
  • Ensure items are in-stock
  • Ensure items are priced right
  • Maintain a safe, clean, and organized retail store

Success Drivers

Action Oriented

  • Is action oriented and full of energy for the things they see as challenging
  • Enjoys working hard
  • Shows initiative

Composure

  • Is calm and professional under pressure
  • Does not become defensive or irritated

Customer Focus

  • Acts with internal and external customers in mind
  • Understands how operational execution directly affects the customer experience
  • Establishes and maintains relationships with customers and associates through respectful and effective communication.

Shared Duties

Profit Maximization

  • Adherence to Injury Illness Prevention Program
  • Assist in execution of Physical Inventory Standard Operating Procedure

Talent Optimization

  • Commitment to continued learning and self-development
  • Drive and support teamwork

Operational Execution

  • Daily Download review

Customer Experience

  • Meet Customer Experience expectations
  • Friendly
  • Available
  • Quick
  • Execution of store recovery standards
  • Execution of daily cleaning checklist

Primary Duties

  • Participate in:
  • Name Collection
  • Extended Service Plan Program
  • Inside Track Club Program
  • Efficient processing of point of sale transactions
  • Act as witness for till, safe, and deposit counts
  • Other duties as assigned

Additional Duties

  • Execution of:
  • Planograms
  • Pricing
  • Display Planner
  • Execution in accordance with Standard Operating Procedure:
  • Floor First Receiving
  • Replenishment
  • Recalibration
  • Cycle Counts

Experience

  • Retail or Customer Service experience preferred

Education

  • High School graduate/Equivalent preferred

Physical Requirements

  • Ability to communicate with customers and associates in person and via e-mail and telephone.
  • Ability to intermittently lift, push and/or pull up to 50 pounds.
  • Requires standing and moving for an entire shift. Ability to lift, bend, kneel, climb, crawl and/or twist. Ability to safely climb up and down a ladder.
  • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.

Availability

  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the retail business.
  • Regular attendance is an essential function of the job.