Seasonal Customer Service Representative 2021

seescandiescareers
 Dominguez, CA

POSITION OBJECTIVE:

This position handles inbound and outbound calls and/or customer emails in a professional and mutually beneficial manner, based on Sees standards for customer service, order accuracy and sales goal achievement.

POSITION RESPONSIBILITIES:

Build and maintain solid customer relationships by providing excellent customer service to all inquiries and customer contacts via phone and/or email, with focus on Sees Core Principles.

Handle all internal and external customer service calls including order entry, processing adjustments, literature requests, tracking orders, creating new accounts and completing required paperwork.

Assist customers in selecting the most appropriate products and programs by tailoring recommendations to specific customer needs. Process candy and gift item orders, payment and shipping information. Utilize upselling and suggestive selling methods to achieve defined sales goals.

Provide effective and timely resolution for all phone order and/or email-related issues. Record customer compliments and complaints, including processing adjustments for customer complaints.

Assist with other related tasks as assigned by management.

All Sees staff must be committed to the companys core principles and workplace values, including diversity and inclusion.

COMPETENCIES:

Customer centered

Listening skills

Sales focus

Attention to detail

Effective communication

Integrity

Support