Manage operations of systems and applications in scope, ensuring their stability and integrity, and meeting customer service levels. Responsible for ensuring that Asset Technology Refresh and Device Transformation strategies developed and executed aiming at maximizing business value and professional, high-quality Asset mgmt services delivered, Client Application Portfolio actively managed and high-quality processes adopted for service operations across EUX. Deliver on the BYOD and BYOM initiatives.
- Oversee and monitor day-to-day operations of all systems and applications in scope to ensure stability, integrity and business continuity - Ensure all services/major accountabilities (based on ITOM Role, Anchor Role, Design Authority Input/function Input) are delivered to the agreed SLAs - Monitor, measure, report and review performance of services in close collaboration with Service Performance Managers - Manage the lifecycle of incidents and minimize their adverse impact on business operations - Ensure that incidents are followed up and solved appropriately - Oversee problem management and drive identification of root causes as well as sufficient prevention of recurrences - Ensure adherence to documented operational procedures to maintain system integrity - Ensure that configuration items are identified, accounted, reported, verified and audited - Ensure appropriate operational service documentation is created and accepted by stakeholders - Responsible for application lifecycle management and its continual improvements - Manage and support applications to meet the needs of a defined business area, including providing technical support to the Business and IT - Maintain and ensure all application data is consistent across the various repositories e.g. Clarity and RoD. - Implement a vendor strategy, if required - Monitor suppliers involved in operations - Enable knowledge about systems and services is collected and distributed to enable effective support - Ensures that the relevant resources from the underpinning IT services are engaged in the delivery and support of the IT application. - Take accountability to ensure adherence with Security and Compliance policies and procedures within Service/Solution Operation scope.
750 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
Min - Graduate Proficiency in English More than 15 years of Business/IT experience Demonstrated strong leadership skills, > 5 years proven management Experience within a matrix organization More than 7 years of experience in Service Management of a global or regional service portfolio across geographies
Nov Hltcr Shared Services Ind