Auto Advisor Trainee

Park Place Motorcars DFW Airport, TX
PURPOSE OF POSITION

The purpose of the ASM Trainee is to ensure an extraordinary client experience while creating client advocates. This position will train in the duties and responsibilities of an Assistant Service Manager, by assisting the Assistant Service Manager in the performance of his/her duties.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

Assists the Assistant Service Manager in the performance of his/her duties including meeting and greeting clients, writing up the repair order, and communicating with the client.

(Please see ASM Job Description for more details)

Assists valets in their duties

Learns the maintenance schedule

Learns warranty policies and procedures

Maintains strict adherence to dealership policy on client vehicle care and operation

Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements

Attends weekly department meetings

Requirements

JOB REQUIREMENTS

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED);and one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)

Operator's Driver's License (must be insurable).

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

OTHER

Results-Oriented

Decision Making

Organizational skills

Teamwork

Interpersonal skills and Relationship Building

Flexibility

Stress Tolerance

Responsive and proactive

Park Place Dealerships and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicants race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. Park Place Dealerships will provide reasonable accommodations to allow an applicant to participate in the hiring process e.g., accommodations for a test or job interview if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic information, veteran status, disability, or any other status protected by federal or state law.

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