Stewarding Utility Person - Part Time (Detroit)

MGM Resorts Detroit, MI
Position Summary:

It is responsibility of the Stewarding Utility Person to perform a variety of janitorial duties and ensure cleanliness of assigned areas while performing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the MGM Grand Detroit Statement.

Essential Functions:

* Receives soiled dinnerware, flatware, and glassware, and places items according to size and likeness on the automatic dishwashing conveyor belt.

* Sets up, runs and breaks down dish machines.

* Removes washed dinnerware, flatware, and glassware from the automatic dishwasher and stacks according to size and likeness for future use.

* Returns items not satisfactorily cleaned for a second wash.

* Sweeps and mops kitchen floors.

* Changes and disposes of grease.

* Cleans walls, trash cans and floor mats.

* Picks up trash in kitchen and loading dock area.

* Maintains a constant awareness of safety and accident prevention, immediately notifying the supervisor and completing an accident report in the event an accident occurs.

* Promotes and maintains the highest level of customer service to all guests while staying alert to their needs.

* Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service.

* Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

* Performs other job-related duties as assigned.

Knowledge, Skills and Abilities:

* 18 years of age or older.

* High school diploma or equivalent.

* Six months stewarding experience in a high volume restaurant establishment preferred.

* Excellent guest service and hospitality skills.

* Strong problem solving and listening skills.

* Self-motivated with excellent organizational skills and attention to detail.

* Ability to lift and carry up to (50) pounds at a time.

* Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.

* Ability to work in an environment where pipe, cigar, and cigarette smoking is permitted.

* Ability to multi-task several activities and duties simultaneously.

* Ability to function and act independently.

* Ability to work well with people, in a team environment, and to communicate effectively both written & oral.

* Ability to function in a fast paced environment, under short time constraints, and within established deadlines.

* Ability to work a flexible schedule including extended hours, weekends, and holidays.

* Obtain/maintain food handler's permit.