Responds to customer verbal and/or written inquiries. Records details about customer inquiries. Helps resolve complicated customer complaints. Coordinates and expedites customer inquiries to other departments for resolution. May help train entry level customer service specialists.
HS diploma or equivalent. Ability to learn about a variety of products. Ability to comprehend varied research information. Ability to understand service systems and legal compliance regulations. Minimum typing speed of 45 WPM preferred. Good interpersonal and communication skills. Good analytical ability. Excellent attendance, punctuality. Ability to adapt well to changes. Ability to integrate, access and process information. Knowledge of Windows helpful. Ability to incorporate constructive feedback. 12 year minimum experience. High School diploma or equivalent required.