Customer Care

Harris & Harris Detroit, MI
  • Handle an average of 200 inbound and outbound calls from utilities account holders with outstanding balances
  • Deliver high quality customer service, respect and professionalism in each call according to the client’s specifications
  • Be able to give clear directions to account holders on how to resolve their outstanding balances
  • Offer payment options to the delinquent account holder, if they cannot pay the outstanding balance in full, and negotiate to the best resolution for the client and company
  • Communicate information correctly and enter data accurately
  • Process payments using check by phone, credit/debit cards, or Western Union
  • Follow up with account holders on established payment plans
  • Document all collection activities in the utility client’s system
  • Keep sensitive information confidential

  • Must possess high quality customer service skills
  • 2 years of customer service experience in a call center environment preferred
  • Must be able to work full-time from 7:30 am to 4:30 pm, Monday – Friday. Schedule is subject to change.
  • Must be able to maintain composure on difficult calls and recognize when to escalate the call to a supervisor
  • Must understand the importance of attention to detail
  • Must have a professional and ethical communication style
  • Must possess professional tone of voice
  • Must be personally motivated and goal-driven
  • Able to work in a fast-paced environment
  • Must have working knowledge of standard Windows computer applications
  • Ability to toggle between multiple computer systems and screens while speaking with customers
  • Professional bilingual skills preferred (Fluent in English and 1 other language)