Drivers License Clerk-Senior

State of Iowa Des Moines, IA
Job Description

Are you a people person? The Iowa Department of Transportation is looking for a new team member to promote highway safety and provide excellent and professional customer service to the citizens of Iowa. You will be making responsible licensing decisions to ensure only qualified drivers are licensed and identification cards are properly issued. This position will coordinate and provide general/technical direction to the driver's license team to ensure it functions as an effective and efficient team.

The Driver License Clerk Senior will work directly with customers at issuance site to review complete driver information from multiple data sources. This position will analyze information captured and determine proper issuance of notices. They will review documents in detail for accuracy and process without errors.

A successful candidate will perform all license/ID issuance and record functions, by determining applicant's eligibility and qualifications so that credentials are issued in compliance with Iowa laws, departmental rules, and established policies and procedures; review record information to determine issuance/non-issuance; maintain familiarity with a variety of acceptable 'proof of identity' documents to determine authenticity.

This position will contribute to the safety of the public by ensuring each driver is capable of safely operating the vehicle for which they are licensed. Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations and review driving performance following the drive test.

Shift: Tuesday - Saturday, variable hours.

Sunday: closed

Monday: closed

Tuesday: 8:15 AM - 5:15 PM

Wednesday: 8:15 AM - 5:15 PM

Thursday: 7:45 AM - 5:15 PM

Friday: 8:15 AM - 5:15 PM

Saturday: 7:45 AM - 1:15 PM

Travel: Occasional

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. ยง 30301 note, as further defined in 6 CFR Part 37.

Minimum Qualification Requirements

Graduation from high school or G.E.D. equivalent and experience equal to three years of full-time clerical or closely related work;


an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;


employees with current continuous experience in the state executive branch that includes experience equal to six months of full-time work as a Drivers License Clerk.

For additional information, please click on this link to view the job description. Additional Qualification Requirements

* Possession of or ability to obtain prior to appointment a valid unrestricted, except for corrective lenses, Operator's or Chauffeur's license issued by the state of residence and maintain a valid license for the duration of employment in this classification.

* Hearing adequacy such to enable conversation within the passenger section of a motor vehicle while under operation.

* After hire, must attend and successfully complete a Motorcycle Rider Education Safety course which includes a written and skill test.

* After hire, must attend and successfully complete training sessions as required including car driving training and commercial vehicle school which requires the physical ability to operate a commercial vehicle.