Communications Center Specialist 2

State of Iowa Des Moines, IA
Job Description

Candidates are encouraged to also apply to 18-02209 Communications Center Specialist 1. Candidates will only be considered for the individual requisition(s) that they have applied for. The decision to apply for 18-02209 will not affect whether or not a candidate is considered for this requisition.

The Iowa Department of Public Safety is looking to fill a Communications Center Specialist 2 to assist the state.

The successful candidate for this position will elicit information from private citizens and state and federal agencies via telephone lines and forward it to the proper personnel; monitor equipment comprised of computerized switching system, isolate system problems and notify repair services.

Candidate will receive road condition data from other communications centers and enter the information in the computer system for agencies, state and nationwide; receive, transmit and monitor messages from/or between state, county and municipal law enforcement or emergency services through operation of two-way radio, telephone and communication computer system; obtain confidential criminal records and traffic safety information from the IOWA System for state and local law enforcement officers; elicit from callers the type of assistance needed and notify appropriate enforcement officials or emergency services; maintain contact with investigation officers by monitoring messages to alert other officers of suspected violence against officer involved.

Candidate must have the ability to pass a thorough background investigation conducted by the Department of Public Safety. Ability to pass a physical and psychological evaluation provided by the Department of Public Safety which includes normal hearing with a loss not exceeding a twenty-five decibel average in either ear at 500, 1000, 2000 and 4000 cycles, vision corrected to 20/20 and normal speech.

Applicants are encouraged to upload cover letter and resume to the NEO GOV system.

Minimum Qualification Requirements

Two years of full-time (or equivalent part-time) experience as a Communications operator, dispatcher, or radio operator in a city, county, state, federal, commercial or industrial communications center;


any equivalent combination of education and experience on the basis of one year of full-time experience equals 30 semester hours of college level course work in law enforcement or a related field with a maximum substitution of two years;


employees with current continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Communications Center Specialist 1 shall be considered qualified.

For additional information, please click on this link to view the job description.