Sr. Instructional Designer/Technical Trainer

Cherwell Software Denver, CO
Cherwell Software (@Cherwell) is a global leader in enterprise service management, empowering organizations through the use of intuitive technology for better, faster, and more affordable innovation. Our solutions and our people build lasting relationships. We are a growing company with offices in the US, Europe, and Australia.

We are looking for a Senior Instructional Designer/Technical Trainer to join our Learning Services team and be willing to work out of our Colorado Springs office 2-3 days a week.

Who Will Love This Job

Do you have passion for your work and dynamic presentation skills with the ability to conduct effective technical training? When you join our Learning Services team at Cherwell Software, you join a group with the feel of a "start-up", and the security of an industry-leading, highly successful organization. Cherwell is maturing as a product and our partners and customers need training to become SMEs in using our product for a variety of purposes. As an Instructional Designer and Technical Trainer, you will develop and deliver engaging Cherwell training for partners, employees and customers in live, virtual, instructor-led, and/or video formats.

This role offers a stimulating work environment for the energized, take-charge training professional as you empower our partners, and customers with knowledge of our ITSM (IT Service Management) leading products and complex solution offerings. This is an ideal opportunity for someone who has the technical breadth to train highly technical customers, partners, and employees. What is most exciting is that you have the latitude to define best practices within our global learning network. Without question, as a Cherwell Software Technical Trainer/Instructional Designer, you will be part of an elite team of experts recognized for exuding professionalism and talent, while maintaining constant composure.

What You'll Do

The ideal candidate will possess knowledge in technical instructional design, adult learning theory, best practices for training, and a desire for continuous improvement in the training process. Strong technical training skills are essential. The Instructor in Learning Services must be a results-driven, high energy team player, and show initiative. Essential to this role is an individual with strong communication, both written and verbal, loads of energy and enthusiasm, and a strong technical background . Experience with Skype, Adobe Connect Classrooms, and WebEx will enable you to virtually present information as you closely collaborate with partners, employees, and customers in all theaters, on a global scale. Expertise in Cherwell Service Management products would be a definite plus.

What You Should Have

* Bachelor's Degree

* 5+ years of instructional design

* 5+ years' experience developing and delivering technical training to technical audiences

* 5+ years of consulting or customer service experience

* Excellent verbal, written and presentation skills

* Experience delivering classroom instructor-led training as well as virtual training

* Ability to focus on course instruction and designing labs, activities and general training curriculum

* Showcase presentation skills by developing and presenting a 20-minute course segment

* Up to 25% travel required

* Live in or willing to relocate to Colorado Springs area

Nice to Have

* 5+ years of IT Service Management experience

* Experience with Cherwell Service Management products

* Excellent attention to detail and concern for quality

* Team player who values interactions and collaborative partnerships

* A conceptual thinker who proactively solves problems and makes common sense decisions

* Willingness to take personal accountability for deliverables

* Understand the importance of following processes, policies and templates, and regularly reporting status

* Excellent at evaluating existing content whether it is an interview, a PowerPoint deck, a video, a manual, or notes from a meeting. Can organize it into easily digested learning materials and create creative and visually appealing interactions

* Goal and outcome focused and unwilling to give up if/when it becomes difficult to keep moving forward on a project

Cherwell Software is an Equal Opportunity Employer Minority/Female/Disability/Veteran. We do not tolerate discrimination against any applicant on the basis of gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, disability or age. Cherwell encourages diversity in hiring, recognizing that this enriches the work environment and that a broad variety of perspectives enhances decision-making and creativity. If you require accessibility assistance applying for open positions in the US, please send an email with your request to