Service and Supports Coordinator (SSC) - HEALTH PROFESSIONAL IV
State of Colorado
 Denver, CO

Department Information

The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado

About Us

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer excellent benefits:

  • Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
  • Medical and dental health plans
  • Employer supplemented Health Savings Account
  • Paid life insurance
  • Short- and long-term disability coverage
  • 10 paid holidays per year plus vacation and sick leave
  • Discounted RTD EcoPass (Denver Metro locations)
  • BenefitHub state employee discount program
  • CafeWell employee wellness program
  • Excellent work-life programs, such as flexible schedules, training and more
  • Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to

Our Culture & Environment

Our vision is that the people of Colorado will be safe, healthy, and prepared to achieve their greatest aspirations. Through our core values listed below, CDHS staff are committed to:

  • Making decisions with, and acting in the best interests of the people we serve, because Colorado's success depends on their well-being
  • Sharing information, seeking input, and explaining our actions because we value accountability and transparency
  • Managing our resources efficiently because we value stewardship
  • Promoting a positive work environment, and supporting and developing employees, because their performance is essential to Colorado's success
  • Meaningfully engaging our partners and the people we serve because we must work together to achieve the best outcomes
  • Committing to continuous learning because Coloradans deserve effective solutions today and forward-looking innovation for tomorrow

The Grand Junction Regional Center

Vision: Regional Centers deliver relevant and innovative approaches that support successful outcomes for people

Mission: We value people. We treat everyone with dignity. We engage expert knowledge.

We employ collaboration. Our purpose is impactful.

Description of Job

The Grand Junction Regional Center welcomes your interest in the Service and Support Coordinator (SSC) - Health Professional IV position. This position ensures that personal outcomes are identified for people receiving supports and services, and that with planning process attainment of outcomes is attempted in a systematic and person-centered way, utilizing existing (and to be realized) resources to the maximum.

Responsibilities in this position include:

  • Advocate and oversee process to support personal outcomes, documentation, staff and therapists activities to confirm compliance to Person's requirements, federal standards; Division Regulations, agency policy and procedures, and to preserve funding resources;
  • Monitor delivery of services to assure active treatment occurs throughout the day through formal and informal methods;
  • Observations recorded using Monitor database and other recording systems, while program compliance and follow-through evaluated through periodic file reviews;
  • Annually (or as needed) complete the Comprehensive Life Review (CLR) assessment to discover preferred Outcomes of the people receiving supports and services;
  • Facilitate as needed to ensure development of needed supports and services to help the person obtain their desired outcomes
  • Co-facilitate and/or write the Individualized Plan process with the Case Manager assigned;
  • Assess, develop, revise, and delegate the implementation of individual adaptive daily living skill programs;
  • Assure through direct or delegated authority the training of employees in the therapeutic strategies and techniques as required for compliance to written programs, rules and regulations, policy and procedure, or internal operating procedures;
  • Assure compliance with plans of correction and quality assurance investigation recommendations
  • Supervise up to 30 to 40 para-professional FTE's assigned to living areas, through direct and delegated authority

This position must be available for on-call duty as the agency Duty Officer for one week duration assignments.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Education and Experience:

  • Bachelor's Degree in Human services field. Includes all of the professional disciplines as well as any related academic disciplines associated with the study of: human behavior (e.g., psychology, sociology, speech communication, gerontology), human skill development (e.g., education, counseling, human development), humans and their cultural behavior (e.g. anthropology) or any other study of services related to basic human care needs, rehabilitation counseling), or the human condition (e.g. literature, the arts)


Three years of experience working as a supervisor, including two years full time professional experience providing Therapeutic and related services to people with intellectual disabilities

This experience must be clearly documented on your application.

Experience must also demonstrate the following:

  • Possess intermediate computer skills to enter information into an electronic health record, produce reports and email information to colleagues and others.


  • Additional appropriate experience that is directly related will substitute for the degree requirement on a year-for-year basis.
  • Additional appropriate education will substitute for the required experience on a year-for-year basis.


Preferred Qualifications:

  • Experience working with people with intellectual disabilities in a group home setting;
  • Strong preference will be given to candidates with 3-5 years of experience in working with people with intellectual disabilities.

Highly Desirable Competencies:

  • Knowledge of oral and written communication skills,
  • Ability to exercise judgment and discretion in applying and interpreting departmental and Division of Regional Center Operations policies and procedures,
  • Ability to work with and communicate with families/guardians to meet their needs in a polite, courteous, and cooperative manner and committed to quality service,
  • Ability to perform with a high level of initiative, effort and commitment towards completing assignments efficiently,
  • Ability to encourage and facilitate cooperation, pride, trust, and group identity,
  • Ability to foster commitment and team spirit.
  • Ability to express information to individuals or groups effectively, taking into account the audience and nature of the information,
  • Ability to listen to others and respond appropriately,
  • Ability to problem solve,
  • Ability to execute decisions
  • Integrity, and Accountability

Conditions of Employment

  • A pre-employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, conviction of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges.
  • Must possess and maintain a valid Colorado driver's license
  • Must be willing to travel for court testimony and state meetings
  • Must be available for administrative on-call services
  • Must be available for program related emergency situations as they arise
  • Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

Highly Desirable Knowledge, Skills, and Abilities

  • Demonstrated working knowledge and understanding of federal and state law and how it applies to the HCBS Waiver program;
  • Ability to manage and resolve conflicts, confrontations, and disagreements in a positive and constructive manner to minimize negative personal impact;
  • Ability to derive logical conclusions from available information, utilizing a combination of judgment and formal guidance, in order to determine if departmental objectives have been met;
  • Ability to effectively communicate in both written and oral format;Ability to set and prioritize workload, identify short and long-term goals and develop strategies to achieve them; and
  • Ability to negotiate to find mutually acceptable solutions, and builds consensus through give and take


If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at

A standard appeal form is available at: If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

Selection Process: In order to be considered for this position, you must submit a cover letter, which addresses your experience as it relates to the qualifications and highly desirable competencies listed in the job announcement. You may include a resume as an attachment, but all pertinent information must be listed in the Work Experience section of your application.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked “SEE RESUME“ will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Note: Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process.

Comparative Analysis Process

The comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations:

CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at or call 1-800-929-0791.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it.

For Recruiting questions, please contact