Service Specialist

Epiq Systems, Inc. Denver, CO
It's fun to work at a company where people truly believe in what they are doing!

Job Description:

* Ability to step into multiple positions and perform duties as prescribed by the Site Manager.

* Travel to and become cross-trained within local EPIQ site locations.

* Be flexible to daily changing roles, responsibilities, and work locations

* Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistance.

* Ensure the delivery of faxes/parcels in a timely matter in accordance to EPIQ's standards.

* Exhibit ability to take verbal instructions while taking notes to properly produce staff copy projects.

* Accurately produce copy and print projects in accordance to verbal and written instructions.

* Ensure copy projects have been properly produced and Quality Checked (QC'd) to EPIQ's standard.

* Have direct involvement in direct client communications.

* Answering telephone inquiries and delivering any/all EPIQ service responsibilities.

Required Characteristics and Credentials:

* High School Diploma or equivalent.

* Minimum of 1 year experience in a copy/mail service center environment or other service industry.

* Previous experience in a client service oriented field.

* Knowledge of copy machines and utilization of typical office services equipment and technology.

* Ability to travel to other client sites.

* Flexibility in schedule to accommodate operational needs.

* Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.

* Ability to learn skills quickly.

* Flexibility in dealing with simultaneous projects.

* Attention to detail.

* Ability to function with a high level of patience, tact and diplomacy in handling any complaints/situations.

* Ability to lift or move 40 lbs. or greater.

* Excellent organizational skills.

* Strong initiative required; ability to work independently with minimal direct supervision.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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