Senior Level Technical Support Specialist

Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

The Senior Level Technical Support Specialist generally has the following responsibilities:

· Evaluates, defines, develops, and deploys new service support processes and/or enhancements

· Applies knowledge structurally in IT services management and provides support for customer implementation issues and questions.

· Provides expert advice on process improvements and develops improvement strategies.

· Analyzes documentation, technical processes and specifications

· Develops strategies and plans to drive IT excellence and create technology solutions in alignment with business operations.

· Formulates, and oversees the execution of and business plans for the integration of technology-based solutions.

· Researches, evaluates, and recommends technology and systems options and solutions to support customer’s business plans and requirements.

· Consults on the knowledge, selection, and implementation of complex tools or methodologies with customers.

· Provide training to clients in the use of system and applications as related to IT

· Obtain understanding of OS and application operations related to company offered services.

Qualifications

Linux and Windows- must

Virtualization- must

System Admin- must

Networking

Cloud exp

CONNECTWISE- HUGE PLUS!!!

Leads in the identification of critical functions for IT infrastructure and support

· Defines and documents contingency and disaster recovery procedures.

· Creates and tests plans for operating in a remote back-up environment.

· Creates and maintains data center contingency documents and action plans.

· Advises clients in defining philosophy and principles for global architecture.

· Monitors major infrastructure vendors and industry experience

· Explains industry benchmarks and experiences

· Assesses and communicates implementation efforts and experiences with various architectural designs.

· Discusses major software, hardware or application integration initiatives and plans.

· Self-motivated, detail-oriented and organized

· Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

Additional Information

Full time perm role.