Scrum Master
Twilio Inc.
 Denver, CO

Because you belong at Twilio

The Who, What, Why and Where

We are looking for a skilled Scrum Master who can facilitate our Engineering teams to reach our aggressive product delivery and infrastructure scale goals. Acting as Scrum Master you will lead teams' collaboration and deftly identify dependencies and risks, resolve blockers, make use of metrics to improve delivery, and leverage Agile best practices to optimize velocity, quality, and predictability.

Who?

  • A true servant-leader, there to help the teams do their best work
  • Open to learning from others, humble, willing to experiment and try new ways of working
  • Consistently takes Initiative to identify and resolve issues that can improve overall efficiency and effectiveness of programs.
  • Trusted — can act as a point of contact for cross-program communication
  • Organized — skilled at blocking and tackling, running things to ground, protecting the teams while making sure they're responsive to the needs of the business
  • A strong Agilist — skilled at balancing best practices, experiments, and flexibility to suit the situation
  • Certified Scrum Master; bonus points for Scaled Agilist certification or experience in a Scaled Agile organization
  • Ideally 5-7 years of relevant experience and at least 3 years as a Scrum Master

What?

  • Live by and champion our Twilio Magic cultural values
  • Serve as Scrum Master for multiple teams — own and facilitate their Agile ceremonies using best practices and flexibility to suit their way of working, while coaxing them toward greater efficiency
  • Act as Program Manager for a program area of teams, executing on processes, identifying opportunities, implementing changes, and communicating them to ensure strong communication
  • Drive toward continuous improvement through analyzing data and inspect & adapt practices
  • Help be an agent of change as we strengthen our Agile muscles across the organization
  • May utilize financial acumen to manage program-level budgets

Why?

Twilo Flex lies at the heart of the Twilio's strategic priorities. In this role you would influence Twilio's newest and fastest growing product. You would be a visible leader and would work closely with teams at every layer of the company. Your success would deliver great customer experiences at major brands around the world (Twilio's customers), and you would enable them to deliver better services to their customers.

Twilio is a company that is empowering the world's developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

Our Denver office is located at 1801 California Street, Suite 500. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, monthly All Hands and more. You will also experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers' experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world's telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world's most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world's largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.