Denver, CO

Requisition Number: 21-0254

OverviewWorldwide TechServices is a global leader in delivering technology services and solutions to the worlds most demanding clients. Headquartered in Tewksbury, MA we provide infrastructure and professional services to the worlds leading technology providers, outsourcers, large and small businesses and consumers.Worldwide TechServices is looking for a regular full time Engineer to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Engineer will perform a variety of hardware-focused, break fix services and solutions on various client products including desktops, laptops, televisions, basic printers, MF printers and Desk Side Support services. Candidates must possess the ability to perform basic, moderately complex and complex troubleshooting and repair activities. Position may require the exercise of basic, moderately complex and complex analytical skills and to make decisions based on established department and company guidelines.ResponsibilitiesProviding customer break fix support for designated equipmentCommunicating clearly in written and verbal formPossess excellent customer service skillsWorks within established customer service satisfaction criteria Accepting and delivery of all service calls assignedAccept and deliver all service calls assigned within the established service level agreementsCompleting all administrative tasks associated with each callResponsible for control and return of assets and inventoryOther duties may be assigned to meet business needsMay provide functional guidance to colleaguesQualificationsTypically requires technical school certification or equivalent and 0-2 years of relevant experienceAbility to drive yourself to client locationsAbility to drive long distancesAbility to lift and or move various computer equipment up to 50 lbs.Maintain all OEM Certifications as directed by ManagementValid drivers licenseReliable transportation with valid registration and adequate insuranceAdditional requirements may exist if offer of employment is extendedAbility to pass pre-employment agility test at hire and every 3 years thereafterMust own a basic repair tool kitExcellent knowledge of Microsoft Office products and operating systemsMust have daily access to an internet capable computer and printer