Loan Operations Quality Control Specialist
Independent Bank Group, Inc
 Denton, TX

Overview

Primarily responsible for working closely with Accounting to research, review, and ensure timely clearing of all Loan Reconciliation outstanding items. Responsible for running Complex Loan Reports in Cognos for Head of Loan Operations and Loan Servicing/QC Manager for validation of coding to ensure proper reporting to regulators. Assist with various other projects and other department responsibilities as needed. Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

Job Description

Responsibilities

  • Daily monitoring and accurately working and clearing all outstanding transactions for all Loan Reconciliations.
  • Responsible for researching entries to find source of outage.
  • Responsible for sending specific email communication to the point(s) of contact to obtain a timeline for when items will be cleared.
  • Assist lending and lending support staff with how to resolve the outage when needed.
  • Ensure all outages are cleared within the desired service level agreement with Accounting.
  • Assist Accounting and Lending Staff with complex lending transactions needing to be researched.
  • Document comments on status/resolution for all outstanding items on all reconciliations.
  • Bring issues to Managers attention.
  • Save completed reconciliation daily into designated folder on bank drive.
  • Create and maintain Loan Operations Cognos Reports used for the Banks Regulatory Reporting
  • Responsible for creating new reports as needed for Head of Loan Operations as well as all Loan Operation Managers
  • Responsible for updating existing reports as codes and criteria change so they reconcile to the loan general ledger.
  • Create reports for audit and exam request lists to meet their expectations and specifications.
  • Create reports that will help gain efficiencies within the department without sacrificing controls in place.
  • Assist Head of Loan Operations and Manager with bank conversion
  • Responsible for creating & running Cognos reports for Mock/Test/Live Conversion for data review to make sure products and codes are mapped correctly.
  • Assist with loan general ledger mapping process in order to identify issues and provide resolution.
  • Review loan data on core system for accuracy.
  • QC items from requests sent into department inbox
  • Ensure all daily rate index changes made by Servicing are timely reviewed and accurately maintained.
  • Perform validation review for payoff off quotes and VOM's to ensure all information is included within quote and correct and proper approval authority was received.
  • Assistance with validation of credit bureau reporting and timely response for incoming dispute resolution to comply with required regulations.
  • Other duties as assigned: Special Projects and also Back up for some Quality Control functions within Special Servicing Team

Qualifications

  • High School Graduate or equivalent education certificate (GED) required AND
  • Minimum of 7 years comprehensive knowledge working with Loan GL reconciliations within banking environment.
  • Minimum of 7 years of Banking Experience
  • Minimum 4 years of Complex Loan reporting for Call Report and other regulatory reporting.
  • Minimum 2 years of accounting background within a Bank Environment or equivalent experience.
  • Minimum of 2 years of experience using Cognos or equivalent reporting software.
  • OR
  • Bachelor's Degree AND
  • Minimum of 4 years comprehensive knowledge working with Loan GL reconciliations within banking environment.
  • Minimum of 4 years of Banking Experience
  • Minimum 4 years of Complex Loan reporting for Call Report and other regulatory reporting.
  • Minimum 2 years of accounting background within a Bank Environment or similar experience.
  • Minimum of 2 years of experience using Cognos or equivalent reporting software.
  • Strong knowledge of Microsoft Word, Excel, and Outlook (e.g. create new documents, edit existing files, create tables, sort/filter data, print documents, generate new records, email and calendaring)
  • Knowledge of lending products, including residential, commercial, consumer.
  • Experience in solving practical problems and deal with a variety of variables in situations.
  • Excellent decision-making, problem solving and ability to multi –task in a fast pace environment.
  • Strong communication skills and customer service skills.
  • Strong written communication skills including grammar, spelling, and composition
  • Verbal communication skills including the ability to interact professionally with all levels of management.
  • Ability to work independently and be self-motivated with a cooperative attitude.
  • Must have ability to prioritize a variety of task and meet demanding deadlines.
  • Ability analyze and calculate figures and amounts on complex loan transactions.
  • Working knowledge of loan compliance regulations.
  • Demonstrate a high level of knowledge of Bank Secrecy Act and OFAC related responsibilities in the performance of daily operations to ensure adherence to bank policies and compliance with all regulatory requirements.
  • Understand risk and Controls.
  • Organized and able to acclimate new work into existing flows.
  • Ability to adapt to changing work environment.
  • Careful attention to detail and time management.
  • Strong team player.