IT Section Manager - Network, Systems, and Database Management - Information Technology

County of Volusia Deland, FL
Major Functions

The County of Volusia is seeking an Information Technology Section Manager, Working Title: Network, Systems, and Database Management IT Section Manager for the Information Technology Division. This position is located in DeLand, Florida, and will be responsible for administrative and technical work overseeing and directing the day-to-day activities of Information Technology services and staff in the network management, systems, and database management sections to include; the development and management of budgets, tactical and strategic plans, bid specifications, RFQs, RFPs, network, system, and database support and implementation management, and the evaluation of vendor proposals for new products and services.

NOTE: This position requires the ability to work extended hours and weekends; and the availability to be on call 24/7 to address issues and respond to county emergencies or activations.

Illustrative Duties

(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.)

* Manages service area including personnel (staffing, discipline, hiring, evaluations, and schedules); budget, goals and priorities; purchasing, etc.

* Plans, implements, manages, and supports complex, multi-site information technology infrastructure (i.e. servers, SANs), network (i.e. routers, switches, circuits), and systems software (i.e. database management systems, operating systems, security systems).

* Develops and maintains curricula and training records to enhance staff effectiveness through education programs, seminars, cross training, and classes.

* Participates in the development, implementation, review, and update of Information Technology's overall strategic and tactical plans, goals, priorities, and missions.

* Develops and provides strategic, tactical, and operational plans for section.

* Plans, organizes, coordinates, and directs the analysis, procurement, implementation and support of computer systems and services.

* Develops bid specifications, RFQs, RFPs, and the criteria to evaluate vendor proposals for new products and services.

* Oversees vendor selection.

* Serves as a liaison between county and outside communications, software, and computer hardware vendors.

* Ensures proper functioning of the county's computer systems and keeps hardware and software systems updated to meet organizational needs.

* Ensures the security and integrity of the county's computer systems and networks.

* Establishes operating service levels and ensures schedules are met and quality of service achieved.

* Coordinates activities with other IT section managers to provide consistent and efficient level of service to the County as a whole or to the various departments.

* Develops, recommends, and maintains software and hardware standards, guidelines, and procedures for section, division, and county.

* Designs, plans, and manages complex and specialized technology and non-technology projects to include funding, staffing, resources, and project plans.

* Remains current on changes in technologies, current trends, and developments in the industry relative to section.

* Reviews and evaluates new and existing information systems and services; provides analysis to ensure operational and maintenance effectiveness, timeliness and level of benefit.

* Analyzes present and future technology needs and issues for county departments; prepares recommendations and specifications accordingly. Reviews solutions on how best to use information technology to solve business problems.

* Compiles, analyzes, and summarizes information from various sources; prepares reports on applicability of information to the county and makes recommendations.

* Develops and recommends section budgets and participates in development of the overall division budget; manages and monitors approved section budget.

* Establishes and maintains section processes for compliance with division and countywide fixed asset tracking requirements.

* Develops and manages relationships between the County and outside agencies.

* Meets with county staff, senior management, officials, and the public to explain various projects and work programs and to report on progress and issues.

* Represents the County on behalf of Information Technology in negotiations or other official functions.

* May be assigned to other county locations based upon operational needs.

* Attends work on a regular and consistent basis.

* Must adhere to Federal, State, County and Local ordinances.

* Responds to emergency situations.

* Performs other duties as assigned.

Minimum Requirements

Bachelor's degree in Information Systems, Business Administration, Public three (3) years of progressively responsible experience managing computer systems staff, services, and/or operations. A comparable amount of experience, training, and education may be substituted for the minimum requirements. The preferred candidate, having met the minimum requirements; will have operational experience managing the operation and staff of a complex enterprise computer network, and experience with Windows and Unix/Linux to include building, deployment and administration of servers, and experience deploying and administering a VMWare vSphere environment, and experience deploying and administering enterprise Storage Area Networks (SANs), and experience with deployment and administration of enterprise databases such as SQL Server, Oracle, PostgreSQL, or MySQL, and experience implementing and managing disaster recovery technical architecture to include replication and testing. The preferred candidate will also have the Microsoft Certified Solutions Expert (MCSE) and the Cisco Certified Network Associate (CCNA) or higher certifications.

* Must possess and maintain a valid Florida driver's license.

Knowledge, Skills & Abilities

* Knowledge of information technology multi-site infrastructure planning, implementation, management, and support including hardware (i.e. servers, SANs,), network (i.e. routers, switches), software (i.e. database management systems, operating systems, backup systems, security systems) in a multi-platform environment.

* Knowledge of current data and voice network hardware, protocols, and standards.

* Knowledge of enterprise IP telephone and voice mail systems and services management and support.

* Knowledge of network video conferencing systems and surveillance, security, and access control systems with a focus on the communications infrastructure required for support.

* Knowledge of TCP/IP routing protocols, especially RIP and EIGRP in a complex enterprise network.

* Able to design layer 2 and layer 3 networks to include routing exchanges to foreign networks.

* Knowledge of and experience with network and server security concepts and methods.

* Able to install, configure, and administer Cisco firewalls.

* Knowledge of administrative procedures, such as budgeting, hiring, and supervision.

* Knowledge of effective supervisory and management practices and procedures.

* Able to administer and manage multiple technical programs and projects simultaneously.

* Knowledge of technical supervision and training of subordinate staff.

* Able to address operational issues quickly and effectively.

* Able to lead teams of people from different organizations as required to accomplish specific goals and overcome operational problems.

* Able to develop and maintain procedures and policies.

* Able to work under, and adjust to, time constraints and strict schedules.

* Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, agreement, contracts, or governmental regulations.

* Able to write reports, business correspondence and procedure manuals.

* Able to communicate effectively, both orally and in writing.

* Able to work under stressful conditions.

* Able to interact effectively with others.

* Must be able to relocate to other county locations based upon operational needs.


Physical Demands: Sedentary work. Ability to see, talk; finger dexterity. Visual acuity (peripheral vision and depth perception) necessary to operate a motorized vehicle.

Environmental Demands: Primarily inside work.

Mental Demands: Ability to read and comprehend professional manuals, legal documents, ordinances, statutes; instructions, reports, abstracts, financial reports, letters, and summaries. Ability to write reports, evaluations, summaries, letters, financial reports, procedures, and policies. Ability to perform general mathematical functions. Ability to speak publicly and extemporaneously; conversant in policies, techniques, and procedures of discipline. Ability to analyze data and develop conclusions. Ability to identify and resolve problems.

Volusia County is a drug free workplace and an Equal Opportunity Employer committed to a diverse workforce.