eCommerce Business Analyst

Carhartt Dearborn, MI
Position Details

Position Location: Dearborn, MI

Department: Direct to Consumer

Reports To: Director of Ecommerce

FLSA Status: Exempt

Job Band: Professional

Summary

The eCommerce Business Analyst will work collaboratively with a third party consulting firm, vendors, and business SME's to craft a business case to support eCommerce. The Business Analyst is responsible for capturing business requirements, business process, and managing project QA through implementation. The Business Analyst works cross functionally to drive overall online business results which includes both financial metrics, corporate metrics, and supports the corporate strategy.

Responsibilities

* Facilitate workshops, gather business requirements, map business processes, document customer journeys, and author business requirements with accuracy and clarity

* Analyze and define projects that will enhance and deliver new features and functionality to budget and without compromising quality

* Spend time designing and implementing new or enhanced operational processes to meet key business objectives

* Support the business in the creation of Business Cases and Change Requests to support the corporate strategy with clear ROI and to continually improve the functionality, performance, and reliability of our E-Commerce systems

* Support the business in the creation of the financial pro-forma

* Create functional specifications and continually working collaboratively with stakeholders across the business and IT teams in the US, Canada and Europe

* Create and manage project plans to maintain schedule and budget, clearly identifying change in costs and or timeline

* Provide regular oral and written project updates identifying risks, opportunities and time lines

* Author business process guides for end users

* Define business test cases and manage the user acceptance testing process

Education

* Bachelor's Degree Required

Required Skills and Experience

* Bachelor's degree required

* 3 or more years of eCommerce Business Analyst experience required

* 1 year or more of international experience strongly preferred

* Apparel, retail or consumer products manufacturing experience preferred

* Proficiency in Project, Word, Visio, Excel, and PowerPoint

* Strong oral and written communication, organization, time management and analytical/problem solving skills are required along with a high degree of flexibility and creativity

* Proven track records of delivering projects on time and on budget

* Proven experience in requirements gathering and stakeholder management

* Strong interpersonal skills with persuasive and assertive approach to getting the job done

* Experience writing business test cases and managing the user acceptance testing period

Working Conditions

* Office Environment

* Tobacco Free