Administrator, EUC Solutions Support

Western Union Financial Services, Inc. DC (District of Columbia)
Western Union ischanging. Yes, we're the company that moves money around the world quickly andreliably in 200 countries and territories. We are also present in over 510,000locations bringing immense distribution convenience to our consumers. But we'reon the cusp of becoming much more than that. Our vision is to be the preferredfinancial services provider for the underserved – billions of people andbusinesses with unmet financial service needs. That means aggressively pursuingdigital, mobile, ATM/kiosk and stored value card strategies that meet the needsof today's global consumers and businesses. So if you're looking for a companyon the move – and truly one of the most diverse work environments on the planet– then Western Union could be for you.

Based at Western Union'sheadquarters in Washington DC, the Solutions Support Administrator plays anintegral role in maintaining employee productivity and implementing the latestclient solutions. The successful candidate will have solid technical knowledge,experience supporting executives and a passion for delivering the highest levelof customer service.

Sound interesting?

Here are some specifics:

* Provides end usersupport by responding to requests via multiple sources, updating troubletickets, diagnosing and resolving end user problems within guidelines andassisting team members on projects.

* Provides Executivelevel support for PC and mobile devices.

* Responsibilitiesinclude the installation and maintenance of MS Windows® and Apple OS baseddesktop hardware and software for office and work from home users.

* Duties may alsoinclude receiving, configuring, deploying and maintaining PC and mobile devicehardware and software.

* Escalates more complexproblems to appropriate level.

What you will need tosucceed:

* Understanding of LANelements including PC hardware and Microsoft Windows® Operating Systems(Microsoft Windows ® 7 and 10).

* Strong knowledge ofMicrosoft applications including Microsoft Office, Exchange and Active Directory

* Experience with Applecomputer hardware and software (High Sierra OSX).

* Experience with theconfiguration and support of Apple ® iOS and Android based mobile devices

* Understanding ofNetwork, Server and Virtual environments

* Basic understanding ofthe supported business functions.

* 4+ yrs of related ITexperience.

* Associate's Degree orequivalent work experience (Manager's discretion).

* Must be able to liftup to 50 lbs. Very Good Communication Skills.

What it's like here:

Western Union (WU) is acompany on the move! We believe that when money moves, better things canhappen. From small businesses and global corporations, to families nearand far, or NGO's in the most remote communities on Earth, WU helps people andbusiness move money globally. We have a rich legacy of innovation, and arecontinuing to develop new and more convenient ways for our customers to sendand receive money through digital, mobile and retail channels. We have acombined digital and retail network that spans over 200 countries andterritories. Some companies specialize in cash-based retail money transfer andothers play only in digital. We are leaders in both!

Being on the WesternUnion team means being tenacious and goal-oriented. It means taking risks andquickly finding the path to success. It means having integrity, and findingways to make things work. It means thriving as part of a diverse, global team ofover 10,000 people who are committed to moving money for better. It means beingdriven to win, and to do work that makes a difference… on a global stage. Soundlike you? Apply now!

Inclusion and diversityare fundamental to our culture and success. Achieving our common vision dependson people with diverse backgrounds working together. Who knows; your uniquepoint of view could be the key to our next groundbreaking idea. We'd love toexplore that possibility!

Western Union is proudto be an Equal Opportunity-Affirmative Action Employer. We are committed toequal employment opportunity regardless of race, color, religion, sex(including pregnancy or related medical conditions), national origin, veteranstatus, sexual orientation, gender identity, age, disability, marital status orother protected category.

If you have a disabilityor special need that requires accommodation, please contact us