Requisition No: 87376
Agency: Department of Health
Working Title: HEALTH SUPPORT SPECIALIST - 64004336
Position Number: 64004336
Posting Closing Date: 11/16/2019
This incumbent is part of a global public health organization and is expected to support the Florida Department of Health Volusia County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county, and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness, and Excellence in all aspects of their work. The use of tobacco products or any products containing nicotine such as Electronic Nicotine Delivery Systems is in conflict with the tobacco cessation responsibilities related to this position.
Florida Department of Health in Volusia County (DOH-Volusia) promotes a tobacco free work environment. The use of all tobacco products is not allowed while on duty.
This position is a Health Support Specialist that works in the WIC department, under the direct supervision of the Public Health Services Manager. Health Support Specialists may be required to rotate between lab, receptionist areas and issuance/client processing areas according to staffing needs. Employee may be required to travel to another Volusia WIC site to provide client services.
Determines income eligibility of current and potential WIC program participants based on the federal income guidelines and procedures for determination of income documentation. Inputs income data accurately and completely in to the income screen of the WIC Data System. Instructs WIC participants, parent/guardian in the co-caretaker/proxy procedures, appointments scheduling and certification period(s).
Completes and/or updates WIC program verification of certification/identification (VOC/ID) cards. Instructs participant, parent/guardian and co-caretaker/proxy in redemption process of WIC program food instruments and notifies participant of their rights and responsibilities as a WIC program participant. Offers the opportunity for voter registration to each eligible participant/parent at certification.
Evaluates program eligibility status of each WIC participant to ensure a valid EBT issuance and/or formula issuance can be performed. Issues WIC program EBT issuance and/or formula in accordance with procedures outlined in DHM 150-24 and the WIC System Guide.
Completes the second nutrition newsletter contact for food instrument issuance-only clients. Maintains client confidentiality and security of all client information according to the security requirements of the Department of Health.
Performs the measurement of height and weight for clients according to guidelines approved by the Center for Disease Control (CDC).
Completes the hemoglobin screening test utilizing universal precautions and following the OSHA guidelines. Laboratory equipment is calibrated and cleaned daily and documented. Charts the lab data results in the WIC administrative record. Complies with VCHD bio-hazard waste handling/disposal procedures.
Obtains demographic data through telephone and face-to-face interviews with current and potential WIC program participants. Reviews immunization records; verifies immunizations in Florida SHOTS when link to FL WiSE is down; and provides VCHD Immunization Department with copies of out-of-state WIC client transfer immunization records for input in Florida SHOTS. Inputs client information accurately and completely in to the FLWiSE System. Refers WIC participants for appropriate health department services, other state programs and to other applicable community agencies and organizations. Performs follow up activities regarding missed WIC certification or issuance appointments.
Instructs WIC participants, parent/guardian in the co-caretaker/proxy procedures, appointments scheduling and certification period(s). Completes and/or updates WIC program verification of certification/identification (VOC/ID) cards.
Instructs participant, parent/guardian and co-caretaker/proxy in redemption process of WIC program food instruments and notifies participant of their rights and responsibilities as a WIC program participant. Offers the opportunity for voter registration to each eligible participant/parent at certification. Acts as liaison for voter registration activities, and maintaining a good working relationship with the local Supervisor of Elections Office(s).
Provides excellent customer service. Promptly answers the telephone, schedules client appointments, re-schedules and/or follows up missed appointments by telephone or mail. Makes reminder telephone calls to clients for appointments. Maintains food instruments, VOC/ID cards and inventory records separately and securely.
Attends and participates in staff development, training, in-services and regularly scheduled department staff meetings. Prepares and submits weekly EARs reports, bi-weekly timesheet and time summaries according to established local agency procedures.
KNOWLEDGE, SKILLS and ABILITIES:
Knowledge of basic medical terminology
Skill in using medical instruments or testing equipment
Ability to interview patients and obtain a complete medical history
Knowledge of basic computer software
Knowledge of data collection
Ability to determine work priorities
Ability to follow instructions
Ability to work independently
Ability to keep accurate records
Ability to communicate effectively
Ability to establish and maintain effective working relationships with others
This position requires that the candidate have at least 2 years of customer service experience. Have knowledge of basic medical terminology. Be willing to work at any location in the county and be ready to work at your scheduled start time. Have experience obtaining height and weight from preschool age children. Be willing to support the Florida Department of Health in Volusia County's position against tobacco use.
Preference will be given to those candidates who are bilingual in Spanish and English. Who have WIC experience.
All applications must be completed online through People First. No faxed or mailed applications will be accepted by the agency.
NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.
Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
Department of Health Career Service employees enjoy the following benefits:
- State of Florida Retirement package - 3% employee contribution required
- 9 Annual paid holidays
- Ability to earn 104 hours of paid Annual Leave (annually)
- Ability to earn 104 Hours of paid Sick Leave (annually)
- Health insurance for individual or family coverage
- Life insurance
- Additional supplemental insurances available such as dental, disability, etc.
- Tax Deferred Medical and Child Care Reimbursement Accounts available
- Tuition waiver available
Your take home pay can be significantly influenced by your insurance premiums. Compare your current premium with the State of Florida employee premiums!
Monthly employee premium for the standard PPO/HMO:
Single coverage is $50
Family coverage is $180
Monthly employee premium for the High Deductible Health Plan PPO/HMO:
Single coverage is $15
Family coverage is $64.30
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Nearest Major Market: Daytona Beach