Customer Experience Project Intern

Taylor Corp Dayton, OH
Taylor Communications is seeking a Customer Experience Project Intern in Dayton, OH. We are looking for an innovative, resourceful, energetic, and talented individual who is ready to take the next step towards their career. This paid internship is a great opportunity to develop real-life experience, while contributing to new and existing initiatives as part of a fast-paced team within a large, fast-growing organization.

Shift Available:

* Monday – Friday

* Flexible Scheduling During Business Hours

Responsibilities Include:

The Customer Experience Project Intern will work in close collaboration with Customer Experience leaders, gaining exposure to business critical projects in the following areas:

* com

* Competitive market research

* Emerging Customer Success technologies

* The role of all in customer service:

* Driving operational efficiency by reducing errors in common, routine tasks via Chatbots

* Creating revenue expansion opportunities thru suggestive up-sell/cross-sell prompts, tracking offer extensions & acceptance rates

* Customer support engagement channels

Minimum Qualifications:

* Ability to multitask in a high volume, fast paced environment

* Demonstrated proficiency with Microsoft Office Suite – Excel, Word, PowerPoint

* Excellent verbal and written communication skills

* Strong intellectual curiosity

* Strong attention to detail

* Experience providing excellent customer service

About Our Company

Taylor Communications is a go-to-market subsidiary of Taylor Corporation. For more than a century, we've been providing outstanding service and developing innovative products that leverage the technology of our time. By providing market-specific insights and a compelling portfolio of solutions to the healthcare, financial services, commercial and industrial markets, we have become the recognized leader in the management and execution of mission-critical communications.

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