Membership Sales Manager*

Renaissance Club Sport Danville, CA

The Studio, a part of the Leisure Sports Hospitality family of brands, is seeking a sales professional with a proven track record in a similar industry that requires high volume sales, exemplary customer relations and ongoing relationship building. The ideal candidate will be passionate about health and fitness, driven for success, be involved in the surrounding community, team-oriented and natural at building rapport quickly.

This is an inside sales role that requires excellent time management skills and focuses on the ability to adapt rapidly in a fast-paced environment. Tasks/skills required include strong communication skills for articulate sales presentations, lead generation and development, continuous outreach and follow up, new member integration, and proficiency and accuracy in prospecting database systems and transactions.

* Meet or exceed personal sales quota: Unit and Revenue Goals

* Customer Satisfaction Bias

* Product and Competitor Knowledge

* New Member Integration

* Selling Skills:

* Telemarketing/Phone skills

* Lead Development

* Prospect Development

* Needs Analysis and Touring Skills

* Presentation and Closing Skills

* Professionalism and Ethics

* Time and Territory Management

* Teamwork and Conduct


* Meet or exceed membership monthly quotas by conducting membership calls and tours

* Meet or exceed minimum daily performance expectations as set by Leisure Sports Hospitality (LSI)

* Meet or exceed the minimum lead generating goal by self-generating new sales leads through outside sales efforts and grass roots marketing efforts

* Conduct outside direct sales efforts in the community with merchants, corporate and residential markets

* Telemarketing and follow-up on all leads generated/provided by the club's marketing efforts

* Convert leads into prospects; convert prospects into tours; convert tours into new members

* Help integrate new members into the club, reinforce their good buying decision, and convert them into satisfied referral-generators

* Provide accurate information on lead sources/sales to LSI to assist in the design and implementation of future marketing campaigns

* Handle membership inquiry call-ins

* Give club tours to walk-ins and to scheduled appointments

* Schedule appointments for tours (from inbound and outbound calls)

* Close the sale, accurately complete all new membership paperwork, collect up- front payments and submit to accounting

* Continually update and improve knowledge of club programs, services, policies, facilities, equipment, amenities, etc.

* Attend one prospecting and one networking event monthly as assigned by your Membership Director

* Participate in club and community functions/events as assigned by Membership Director

* Participate in sales training and continuing education

* Attend sales department meetings

* Accurately complete and submit daily and weekly tracking sheets and semi-monthly payroll sheets

* Send thank you cards to new members within 24 hours of their join date

* Other responsibilities as assigned by the Membership Director or Leisure Sports Hospitality Director of Sales


Qualified candidates, with or without reasonable accommodations, must be able to:

* Write, read, speak, hear and see

* Tour the club: walk and climb stairs

* Stand for prolonged periods of time

* Perform repetitive telephone work

* Type and operate a computer

* Bend and lift up to 30 lbs.

* Operate an automobile

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