Customer Service Representative
TARKETT
 Dalton, GA

Join Tarkett, a global leader in innovation flooring solutions and sports surfaces. We believe our entrepreneurial culture is what differentiates us from the competition. So if you've got what it takes, we invite you to CHANGE THE GAME WITH US!

Position Summary:

Primarily responsible for providing effective customer service for all Domestic Residential and/or Commercial Distribution, by utilizing excellent, in-depth knowledge of company products and programs. Interface with customers to process orders, handle inquiries, and assist other departments. Ensure product delivery and customer satisfaction, in a timely, professional manner.

Essential Duties & Responsibilities:

  • Resolve customer inquiries, including but not limited to: order status, product information, order processing, account status, sales programs, as well as product line knowledge
  • Maintain small to medium accounts with low-medium complexity
  • Process all customer orders received by: EDI, telephone, fax, email, and mail for Tarkett through order entry system (SAP) efficiently and error free
  • Resolve complex and escalated customer issues, received via phone or email, with little intervention from Team Leads
  • Review Delivery Due List (ZVL10C) for all customer orders in all plants to align with delivery requests
  • Daily contact with cross functional team: Executive Sales Manager/Field Sales Representative/ Marketing/Production as to customer order status
  • Answer any customer inquiries (fax, phone, email and mail). Check stock, provide availability dates, provide freight quotes once processed through the Logistics Department, refer public to Tarkett distributors in their area, or to the Tarkett website
  • Ship samples as required by customers for product specials
  • Collaborate with other company departments such as billing, credit, freight and transportation to solve customer inquiries
  • Locate out-of-stock material for customers when required from other distributors

Requirements:

  • High school diploma or general education degree (GED); AA or BA degree
  • At least 1 year of customer contact experience,
  • Excellent interpersonal and communication skills – Email and phone etiquette
  • Ability to work effectively with cross-functional departments including but not limited to Pricing, Sales, Administration, Logistics, Finance, Quality,Marketing, Distribution and Field Sales Force
  • Commitment to company values
  • MSOffice proficiency
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
  • Ability to add, subtract, multiply, and divide in all units of measure
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
  • Excellent attention to detail
  • Ability to type at least 30 words per minute
  • Manufacturing experience with exposure to SAP, or equivalent, is preferred