Tech Support Specialist I - Dallas, TX

Cox Enterprises Dallas, TX
Are you a driven, self-motivated person with great communication skills? Bring your drive to DealerTrack as a Technical Support Specialist where you will work with our customers to troubleshoot and resolve their application issues.

We're searching for Technical Support Specialist to provide a high level of customer service combined with solid troubleshooting skills.

This position requires initiative, ownership, excellent communication skills, as well as the desire to provide exceptional customer service from inception to resolution for each issue.

Your technical and interpersonal skills are critical to the success of DealerTrack and our products.

At DealerTrack, a Cox Automotive company, we will offer you a collaborative environment, competitive pay and recognition for your outstanding performance.

Ready to start? Keep reading to find out more!

Key Responsibilities

The Technical Support Specialist will:

* Handle routine customer questions relating to product usage, as well as technical support issues relating to the DealerTrack family of products

* Maintain expert level knowledge of MotoSnap Solutions and Products

* Develop and maintain strong technical expertise in DealerTrack's products and those devices and platforms upon which the products function

* Accurately log all customer information in the CRM customer ticketing system

* Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure

* Facilitate communication from Support Team to other departments as needed to complete cases


* Must be flexible to work any shift during business hours, currently Monday - Saturday, 7AM - 7PM (hours subject to change to meet business needs)

* Hours are extended and varied must have an ability to accommodate a flexible schedule and work overtime as needed

* Follow up/follow through skills required

* Ability to handle and respond to multiple open issues

* Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timely

Education & Specialized Knowledge

* Associates Degree or Technical Certification required or equivalent work experience

* Customer oriented background

* Knowledge of various computer applications including experience with business support applications such as MS Office (Word, Power Point, and Excel) required

* Excellent oral and written communication skills

* Experience working in a team environment and assisting others as applicable

* Requires attention to detail and the ability to adapt to change

* Ability to type 40 WPM

Preferred Qualifications

* Technical background preferred