System Administrator - ServiceNow

Digital Realty Trust Dallas, TX
POSITION: System Administrator - ServiceNow

Opportunity Snapshot

Responsible for day-to-day management of hosted ServiceNow services. Conducts research and understands ITSM platform and industry trends with regards to tools and processes. Collaborates with and supports the Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services with ServiceNow. Provides ServiceNow configurations, including custom scripts, to support a global community of internal users.

The Requirements

* 3+ years administering, configuration and scripting with ServiceNow to implement ITSM processes

* 3+ years working of JavaScript with experience solving problem using JavaScript within ServiceNow.

* 2+ years working with SOAP

* 2+ years working with Web Services

* Experience working Linux

* Experience defining, communicating and implementing ITIL v3 process in an enterprise environment

* BA/BS degree desired or equivalent year-for-year work experience.

* ITIL v3 Foundation training or certification desired.

* Certified ServiceNow System Administration.

* Certified ServiceNow Advanced System Administration.

* Scripting in the ServiceNow environment.

* Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Asset Management, Incident Management, CMDB and Discovery, Knowledge Management, Mobility, and Service Request Management, GRC, IT Business Management, Portal and HR Case Management

Knowledge, Skills and Abilities:

* Ability to communicate effectively dealing with internal and external customers and vendors.

* Maintains current knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.

* Ability to work under continual deadline constraints.

* Ability to adapt to fluctuating team priorities and organizational directions.

* Ability to work independently as well as with a team.

* Ability to work effectively with diverse groups of people.

* Proven analytical, evaluative and problem-solving abilities.

The Role

* Install, maintain, configure, and support hosted ServiceNow instances, production and non-production

* Responsible for maintenance coding for Asset, Change, Problem, Incident and Service Request modules.

* Assist in conceptualizing, designing, and maturing ITIL v3 processes

* Assist in conceptualizing, designing, and maturing of enterprise CMDB

* Relationship Management:

* Day to day support of application

* Ensures that the services requests for new users, reports and other requests from IT and other organizations as they related to ServiceNow work are being prioritized and completed

* Manage relationships with other teams and peers

* Work with internal customers and requesting organizations to understand incidents and ensure quality service is provided

* Manage incidents/problems related to the ServiceNow platform

* Provide estimates for project requests

* Manage expectations and help prioritize production support and projects across disparate organizations

* Communication with senior management and project management on plans, status, risks and issues

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Digital Realty: Where the cloud lives and business thrives

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.

Our Mission

To provide our customers with the trusted foundation for the digital world

Our Vision

To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

Our Values

Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.

About Digital Realty

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Required Skills

Required Experience

Job Location Dallas, Texas, United StatesPosition TypeFull-Time/Regular