Strategic Services Director (Digital Control Tower) (180311)

JDA Software Group Dallas, TX
About JDA Software Group, Inc.

JDA Software is the leading supply chain provider powering today's digital transformation. We help companies optimize delivery to customers by enabling them to predict and shape demand, fulfill faster and more intelligently, and improve customer experiences and loyalty. More than 4,000 global customers use our unmatched end-to-end solutions portfolio to unify and shorten their supply chains, increase speed of execution and profitably deliver to their customers. Our world-class client roster includes 73 of the top 100 retailers, 71 of the top 100 consumer goods companies, and 13 of the top 16 3PLs. Running JDA, you can plan to deliver.

Job Title

Strategic Services Director (Digital Control Tower)




JDA Software is currently seeking a Strategic Services Director (Digital Control Tower) to join our Strategic Services group in North America. This is a virtual role and will report to the VP of Strategic Services.

As part of the North America Delivery team, this role will enhance, support and promote JDA's leadership position with regard to JDA's Digital Control Tower product. The role will bring value to JDA's customers by ensuring alignment between the customer's processes, people and technology.


* Act as an industry expert with the ability to exhibit deep domain knowledge of Digital Control Tower, in order to guide clients toward improved processes to drive profit, enhance resource effectiveness, and improve overall process efficiency.

* Use expert facilitation skills to lead clients to solutions and opportunities in the areas of business process, resource use and technology.

* Stay ahead of current industry best practices and operate as a thought leader in supply chain processes.

* Assist in driving major software and services sales by demonstrating the value of the proposed solutions and proposing a recommended roadmap to lead companies to greater success.

* Maintain close working relationship with sales, management, consulting, customer support and product management relating to securing and presenting appropriate proposal information to prospective clients and existing clients.

* Prepare and deliver presentations and publications for appropriate industry conferences and forums.

Required Skills


* BS/BA degree equivalent required; MS/MBA preferred.

* Substantial functional experience with implementation of Control Towers, managing teams and complex project environments.

* Demonstrated experience negotiating and interfacing with C-Level Executives.

* Experience in End-to-End design, multichannel and international network design, ideally with e-commerce and digital business background.

* Experience in the delivery of strategy consulting, either from the perspective of a third party consultancy or as part of an in-house strategy function.

* Deep knowledge of the pertinent business processes

* Profound understanding of the Control Tower industry, products, and trends for the area of expertise.

* Have been trained in and had exposure to change management programs.

* Ability to resolve complex problems with little to no guidance.

* Excellent written and verbal communication, interpersonal, presentation and client relationship building skills.

* Exceptional facilitation skills (meeting sessions, conflict resolutions, brainstorming etc.)

* Commercial instinct to discover and develop new opportunities.

* Impressive executive demeanor, a team oriented and collaborative approach.

* Experience working with and/or implementing Control Tower solutions.

* Change management experience a plus.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here.

Let's Socialize

Join the conversation online by connecting and following us on Twitter @JDASoftware @JDACareers and Facebook (, and LinkedIn ( Also, check out JDA's blog - Supply Chain Nation - the platform for supply chain trends and innovations at

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