Sr Optimization Consultant

Hearst Newspapers Dallas, TX
The Opportunity

Homecare Homebase is searching for a Senior Optimization Consultant who will help our clients use their technology resources more effectively so they can focus their time and energy on what matters most: growing their business and delivering high quality patient care.

The Challenge

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As Business Process Review & Optimization Consultant, you will play an essential role in evaluating how clients are using technology and uncovering opportunities for improvement. Depending on the client's needs, your work may be focused on some or all of the following areas: Intake, Scheduling, Billing, Clinical Assessment / Care Delivery, Clinical Management, Reporting / Analytics, Sales / Business Development, and Agency Management. You will be responsible for:

* Helping clients define their desired "To Be" state

* Objectively evaluating their current "As Is" state by surveying, interviewing, and/or conducting focus groups with constituents from across the organization

* Reviewing current policies and processes against industry best practices

* Assessing staffing and determining organizational realignment opportunities

What We're Looking For

Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Senior Optimization Consultant supports this mission by providing careful observation and keen insight into the gaps that exist between an organization's people, processes, and technologies and its strategic goals.

We are looking for a talented, passionate individual who has at least 7 years' experience and can show us:

* A strong leadership track record in one or more functional / operational areas at a home health or hospice organization

* Experience with ERP implementations and/or migrations involving Homecare Homebase

* Talent for facilitating diverse groups and building a consensus as well as preparing an organization for change and improvement

* Proven success conducting and implementing business process reviews in a homecare setting

* The ability to map current and desired processes in detail, showing various process steps and who is performing each step

* An understanding of homecare best practices and the ability to build out a portfolio of best practices for our clients

* The ability to interact effectively with multiple constituent groups

Education requirements: this career opportunity requires a bachelor's degree in business or a related field or an equivalent combination of some college and significant work experience. An MBA or master's degree is desirable.

As a Senior Optimization Consultant, you will be engaged as a full-time performance consultant with the majority of your work performed at the client site.

What You Can Expect from Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.

Our Team Members Also Enjoy

* Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff.

* A CEO who cares. CEO April Anthony has made it her mission to create a culture that cares- one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.

* Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full- and part-time career opportunities to fit life's unique demands.

* A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.

Sound Like a Good Fit? Please take a moment to apply for this position.

Role Profile:

Homecare Homebase is looking to hire a Senior Optimization Consultant to create insightful and effective business process and technology optimization strategies for their clients. An industry leader, recently ranked Top 10 Technology Companies in Dallas, TX, this team needs industry experts who enjoy consulting and can identify ROI-boosting strategies for clients. If you're obsessive about driving back office efficiency, high quality clinical care, as well as smart agency management and oversight, whether you are designing an improved process flow or a new operating model, this gig's for you.


In your current role — be it at a homecare agency, a corporate department of a home health or hospice organization or in professional services of an industry consulting firm — you have a successful track record of using technology to optimize business processes in home health and hospice.

You have a strong passion for process improvement and are highly adept at building relationships to drive change. You are a devotee of systems that drive accountability and hold strong opinions about leveraging technology with a specific ROI. We'd love a true HCHB subject matter expert who can take the reins, build industry best practices, own the client relationship, and show them how to take it to the next level. Your career path has prepared you well for a highly visible role involving managing multiple projects and interfacing confidently with client-side managers across multiple functions.

Nitty Gritty

As a Senior Optimization Consultant at Homecare Homebase, you will be partnered with some of the industry's top companies with responsibility for driving substantial and measureable lifts in their home health and hospice business lines. You'll dive into the weeds with them when it comes to gathering, interpreting, and acting on the data. In this role, you will design optimization roadmaps to drive positive ROI under tight deadlines, analyze large data sets and make recommendations around process efficiencies and organization design. You will then build recommended optimization plans leveraging best practices. You will help guide your clients by building detailed recommendations and will exceed their expectations by going above and beyond to solve their unique business challenges.

You will ensure our team lives by project budgets and timelines. Once projects begin, you will manage teams of subject matter experts to diagnose and troubleshoot technical and operational issues, ensure proper solutions are designed, validate solutions with our clients, and support follow up on through on recommended optimization plans with our clients.

Inside Skinny

Experience with homecare operations management, Homecare Homebase suite of products (PointCare, RSL, Analytics, Back office functionality), and process improvement (Lean Six Sigma, Agile) is a major plus. If you have a handle on performance consulting and consultative sales, we'll be over the moon.


Make your pitch a convincing argument about how you've positively impacted home health and hospice leveraging technology and business process re-design, and you'll be hearing from us!