Program Manager, Director-Centralized Case Intake (CCI) *MSP*

Department Of The Treasury Dallas, TX
* Duties

Help Duties Summary

WHAT DOES A SENIOR MANAGER DO? As a Senior Manager, generally a manager of managers and accountable to a Senior Executive Service position, you will be responsible for the overall effective operation of a program. You will use your leadership skills and management techniques in the administration, planning, organizing, directing, controlling, and evaluation of activities to support accomplishments in the operation. In this role, you will also be responsible for preparation of annual work plans, semiannual and quarterly work schedules, accession schedules for staffing, production output projections, and other plans and controls for maintaining an efficient program. As a Senior Manager you will direct one of many agency wide efforts to deliver or further support the agency's mission and priorities, and will often times be involved in initiatives with extensive and substantial impact on the Nations taxpayers.

WHAT IS THE TAXPAYER ADVOCATE SERVICE DIVISION: If you're ready for a challenging career opportunity, consider a career with the Internal Revenue Service Taxpayer Advocate Service (TAS). The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

1 Position is located in TAS, EDCA ITS, Deputy EDCA Intake, CCI in one of the following locations; 1171 Fulton Mall, Fresno Service Center, Fresno, CA 93721-1913 (CA7387); 24000 Avila Road, Laguna Niguel, CA 92677-3405 (CA0521); 300 Madison Avenue, Covington (Cincinnati Service Center), KY 41011-0000 (KY3005); City View Plaza II, Guaynabo, PR 00968-8000 (PR4001); 1222 Spruce, St. Louis, MO 63103-2818 (MO0106); 5333 Getwell Road, Memphis, TN 38118-0000 (TN0005); 1114 Commerce Street, Dallas, TX 75242-1021 (TX0058), 155 E. 31st Street, Ogden Service Center, Ogden, UT 84401-3810 (UT1417) or 915 Second Avenue, Seattle, WA 98174-1009 (WA0101).

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As a Senior Manager you will:

* Exercise delegated managerial authority to oversee the overall planning, directing, and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.

* Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.

* Oversee the revision of long range plans, goals and objectives for the work directed.

* Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.

* Manage organizational changes throughout the organization directed, or major change to the structure and content of the program or program segments directed.

* Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at

Travel Required

Occasional travel - 01 - 05 nights per month

Supervisory status


Promotion Potential


Who May Apply This job is open to… -Current IRS Internal/Agency Employees

Questions? This job is open to 1 group.

* Job family (Series)

0340 Program Management

* Requirements

Help Requirements Conditions of Employment

* Please refer to "Conditions of Employment."

* Click "Print Preview" to review the entire announcement before applying.

* IRS Employees on Career or Career Conditional Appointments

* Must be a U.S. Citizen or National

* Qualifications

You must meet the following requirements by the closing date of this announcement.

BASIC REQUIREMENTS (SENIOR MANAGER): You must have 1 year ofspecialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service. Specialized experience for this position includes: 1 year of substantive supervisory or program management experience at the GS-13 or GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualifying for this position your experience should be sufficient to demonstrate:

* Knowledge of management techniques, methods, theories, principles, and labor relations concepts, to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives with combined technical and administrative oversight;

* Ability to plan, direct, and evaluate work of subordinate managers, employees, and/or others;

* Comprehensive knowledge and understanding of appropriate operations, policies, applicable laws, regulations, rules, practices, procedures, and techniques sufficient to provide oversight and direction in the planning, development and implementation of the technical aspects of programs directly related and/or specific to the position being filled;

* Knowledge of budget and fiscal methods used in establishing and maintaining an organization.

* Thorough knowledge of major programs segments, organizational structures and/or functional responsibilities specific to the position being filled.

* The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-timework; part-timework is considered on a prorated basis.

* To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.