Product Specialist

Computer Services, Inc. Dallas, TX
Payment Services Product Specialist:

Card Services Conversions

CSI's Payment Services Division is looking for a Card Services Product Specialist in our Valparaiso office. This Product Specialist will be responsible for coordinating and setting up new Card Services customer conversions, convert-and-mergers of either whole banks or branches, and mergers of either whole banks or branches. CSI is looking for someone who is particularly detail oriented and works well with customers, internal staff and external networks, processors, and vendors.

Responsibilities:

* Research BIN licensing and network memberships

* Provide proper network and card association agreements and other related documents to customers, and guide them through completion

* Submit agreements and setup/change/deletion paperwork to networks and card associations

* Coordinate cardholder file conversions, key transport, and receipt of test cards and PINs

* Translate customer questionnaire information to technical spec information for CSI's online and batch card systems

* Submit setup information to our card vendor, test and verify both company's specs

* Support balance file customer conversions

* Monitor post-conversion activity, and trouble-shoot issues

* Stay current on software enhancements and industry options/products

Ideal candidate will possess:

* A working knowledge of, or a dedication to learning the logically complex Card industry and CSI's systems supporting it

* Exceptional organizational, analytical, and time management skills

* Attentiveness to detail

* Dedication to thoroughness

* A talent for tactful persistence, as much follow-up is required

* Flexibility and adaptability in a rapidly changing industry

* Excellent written and verbal communication skills, with the capability to tailor communications to audiences with varying backgrounds

* Ability to work well within a team environment, as well as independently