Patient Navigator - Hospital Based

University of Texas Southwestern Medical Center Dallas, TX
Department: 700909 - Patient Navigator Services

Full/Part Time/PRN: Day Job

Regular/Temporary: Regular

Schedule: Full-time


This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information

Experience and Education

High school graduate and five (5) years working experience in health care environment required.

Clinical experience preferred.

Preferred education is a Bachelor degree in appropriate field; and/or working experience in a large multi-specialty system.

Job Duties

Acts as a liaison between the patient, their family and internal and/or external service providers.

Implements individualized patient navigation plan for patients seeking treatment by facilitation of appointment scheduling, assisting with referral process, providing client education and linking clients with appropriate support services.

Identifies patient's understanding of medical care/outcome and provides appropriate education and resources to address needs.

Empowers patients to self-navigate the healthcare system. Assists people to create their own/unique solutions by acting as a resource of health care information, community support group.

Advocates teamwork and multidisciplinary care concept to patients, staff and faculty.

Promotes the navigation program to the UT Southwestern Medical Center (UTSW) community.

Identifies and maintains a database of appropriate resources for client support.

Recognizes barriers to healthcare and connects patients to the resources they may need.

Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.

Other Duties: Performs other duties as assigned.

UTSouthwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UTSouthwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.

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