Director of Operations Primary Care
Baylor Scott & White Health
 Dallas, TX

HealthTexas Provider Network, a member of Baylor Scott & White Health System, is making health care better. Our team is passionate about providing quality care while creating an outstanding patient experience. HealthTexas Provider Network (HTPN) was established in 1994 as a multi-specialty medical group that employs more than 1,200 providers practicing in more than 349 care delivery sites in the North Texas area. HealthTexas was awarded AMGA's Medical Group Preeminence Award in 2010 and was named an American Medical Group Association (AMGA) Acclaim Award Honoree in 2011, 2012 and 2014, making HTPN one of the leading medical groups in the nation.

Operations, Physician Practices- Executive Leadership

The Director of Operations directs practice management activities for HealthTexas Provider Network (HTPN) to include operations for all aspects of assigned physician practices. This role reports to the Vice President, Operations and serves as a liaison with HTPN corporate departments, Baylor Scott and White Health departments, and outside parties. Key responsibilities include:

  • Improves organizational performance by identifying opportunities for operational improvement and establishes/recommends processes for operational excellence.
  • Monitors the overall financial performance and physician compensation of assigned practices to ensure fiscal soundness through revenue growth and cost containment strategies.
  • Maintains effective communication with assigned practices and provides assistance with contractual, compensation, operational, human resource, financial, and other practice management needs.
  • Develops and monitors systems to achieve customer satisfaction and quality patient care. -Develops and achieves strategic long- and short-term goals for HTPN in consultation with CAO, COO, and Physician Board.
  • Oversees the development of recruitment and growth plans for assigned practices and ensures smooth integration of new physicians and practices into HTPN practice operations.
  • Coaches and develops direct reports to build and maintain a highly competent and professional physician practice management team, capable of delivering exceptional service that meets business requirements.
  • Provides collaborative advice in a supportive but direction setting manner. Thinks strategically but able to provide hands-on guidance in the tactical, day to day activities, leading to sound recommendations and best practice outcomes. Leads employees through the change process by providing direction for successful performance during times of transition.

Clinic Locations - North and North East Dallas

Specialty - Primary Care, 200 Providers

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!

  • Bachelors Required; Masters degree highly preferred, specifically MBA or MHA
  • 8 years of experience in managing multi-specialty or primary care practices with 10 or more practices in scope of authority and progressive leadership responsibility
  • 5 to 8 years of experience in managing profit and loss statements, capital expenditures, and practice budgets in excess of $35 million.
  • Stellar interpersonal skills with the ability to relate to all levels of practice staff and operational partners
  • Participation in professional organizations and pursuit of additional certifications such as AMGA , MGMA , or FACMPE a plus