Requisition Number: 21-0007
To support Fridays Off-premises business by creating and maintaining Fridays digital content across multiple channels. To manage restaurants and promotions in Fridays Digital platform and e-commerce channels. To serve as liaison between off-premises partners and Franchisee partners and to support new Digital initiatives through testing new releases and producing reporting.Tactical Operations: Serve as liaison for menu set up and menu issues between stores and Delivery partners, including merchandizing accuracy meetings between affected parties. Administer Hybris catalog and promotion codes. Administer Olo and Koala product catalogs and images. Troubleshoot Micros Online Ordering Catalog and issues, including escalating to the POS team any requested fixes. Coordinate with the Help Desk/Service Now to address Online ordering, menu issues. Help document Knowledge Base articles for the Help Desk. Continuously train the Help Desk on best practices. Perform root cause analysis on recurring schedule and menu issues. Actively monitor system performance, and escalate to onshore and offshore resources to resolve issues. Manually assist all non-integrated tablet locations as necessary. Monitor Digital and Delivery inboxes for all internal store, Strat Ops, and DO requests Monitor Digital and Delivery inboxes for vendor partner inquiries for the Digital Team. Facilitate onboarding and offboarding of locations, internally and with all affected external partners. Fulfill requests for changes to store hours in Hybris, DAC Umbraco, DAC Launchpad, Google Sheets, Olo, and Google My Business. Fulfill requests for third-party listing updates via DAC Umbraco, DAC Launchpad, and Google My Business Fulfill requests for store page updates via DAC Umbraco and DAC Launchpad. Utilize SQL to troubleshoot integration issues. Use API clients (Postman) to test and troubleshoot API endpointsStrategic Projects: Liaison for all DSP account managers Grow Delivery business, including identifying technical and promotional. Support off-premise menu projects. Partner with the Digital Merchandising Manager to represent the Fridays Digital Team and end-users. Partner with Fridays Development and external vendors to design, test, and troubleshoot integrations. Document detailed use cases and requirements for proposed functionality and bugfixes. Support internal and external software developers by ensuring all test environments are accurate and ready for end-to-end QA software testing. Support User Acceptance Testing and Production Testing in support of all Fridays and Vendor software releases for the Website, Mobile App, Loyalty, Store Locator, and Mulesoft platforms. Support marketing promotional initiatives through Online Ordering Promotion Setup and test for accuracy. Support and analyze results of menu and category merchandising tests. Bachelors degree in business preferred. 3+ years of experience using a content management preferred. 2+ year experience in an online operations role preferred Experience working with third-party vendors Experience of integrating systems across both on premise and cloud-based environments for internal and external stakeholders is preferred.