Customer Service Representative
Iconma, L.L.C.
 Dallas, TX

Customer Service Representative

Location: Dallas, TX

Duration: 6 months

Description:

This position is responsible for contacting vendors via phone to develop new vendor relationships for our new and existing clients and generating new revenue. Responsibilities also include fostering the client relationships sold, and working closely with Vendor Enrollment management, as well as the Implementation and Sales teams, to develop plans to build or retire quota.

Job Responsibilities:

  • Place calls to client selected vendors not currently participating in the program
  • Maintain vendor queue, appropriately prioritize calls, retire non accepting vendors and assure campaign completion within appropriate timelines
  • Enter vendor and/or client data within designated databases and accurately note vendor contact and acceptance information
  • Discuss enrollment statistics with clients, sales and implementation managers
  • Circumvent vendor objections by proposing alternate payment options (new)
  • Other duties as assigned

Qualifications:

  • High School Diploma or GED required; Bachelor's Degree is preferred
  • 1+ years previous experience of inside sales/telesales or sales support preferred
  • Must be detail oriented, with the ability to handle multiple assignments promptly and effectively
  • Must be able to manage time effectively and work independently without direct supervision
  • Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required
  • Ability to react quickly and decisively to resolve customer/vendor issues
  • Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects
  • Relies on extensive experience and judgment to plan and accomplish goals
  • Proficiency in the use of Microsoft Office product suite, including Excel and Outlook are essential

As an equal opportunity employer, ICONMA prides itself on creating an employment

environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.