Curriculum Developer, AWS Support

Amazon Web Services
 Dallas, TX


Job summary

Amazon Web Services has an opening for a Curriculum Developer who thrives in a dynamic, fast-paced environment and has a strong training and development background. As a curriculum developer, you will be responsible for analyzing, designing, and developing high quality training content for technical and non-technical learning programs for AWS Support’s global sites.

This role’s primary focus is instructional design and eLearning content development, with secondary focus on program management. This is not a training delivery role, as it does not involve regular classroom delivery of training. You will play a significant role in the development of a successful and effective global support team.

Some of the key job functions include:

· Design and develop creative, learner-centered, performance-based training materials in multiple modalities including e-learning, blended learning content, videos, tutorials, etc.

· Lead the development and implementation of new learning models and content design templates

· Develop rapid and agile techniques and processes to create content for a frequently changing environment

· Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning

· Develop curriculum using multiple synchronous and asynchronous training modalities, including instructor-led, micro-learning, blended learning, and virtual training materials

· Coach and mentor junior developers in use of tools and instructional design methodologies

· Effectively manage multiple projects and initiatives from analysis to evaluation

· Continuously self-educate on the latest trends and practices in learning

The ideal candidate will be passionate about the growth and success of AWS Support employees and our customers. Candidates will have experience in designing, developing, and implementing a wide range of large-scale training solutions.

This role is open to Herndon, Dallas, Seattle, or Portland.

About the team

Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies experiencing the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.

We have a team of talented engineers located in multiple locations around the world, and are growing rapidly.

Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.

Basic Qualifications

· 4+ years of experience in an instructional design/curriculum development role or similar, including significant experience in creating eLearning courses

· An undergraduate degree in communication, education, design, or related field; or relevant professional experience in similar role

· 2+ years experience in using authoring tools, such as Articulate Storyline, Adobe Captivate

· 1+ year experience in multi-media development with audio, video, and/or graphic design (e.g., Audacity, Adobe Audition, Camtasia, Adobe Premiere Pro, Final Cut Pro, Adobe Illustrator, Photoshop)

· 2+ year experience working with Learning Management Systems (LMS) such as Cornerstone, Thinking Cap

· Portfolio and/or eLearning sample required at interview.

Preffered Qualifications

· Experience working in a global organization

· Strong attention to detail

· Comfortable operating in new domains with high ambiguity and little direction

· Experience developing and supporting training for technical/IT related positions

· Experience with emerging learning technology trends for content creation (e.g. gamification, virtual reality, augmented reality and xAPI)

· Some travel required (10-25%)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit