Greyhound Corporate - Process and Compliance Manager

greyhound Dallas, TX

Augments and supports the Director by providing focus to capitalize on opportunities to increase the network and grow revenue while promoting standardization through technology improvements. Manages projects to support the business during transformation. Develops and supports solutions/projects that integrate initiatives with in-house accounting systems through non-capital-intensive technology enhancements. Manages resources through the process for and performs testing for software upgrades and new technology i.e. Point of Sale, Sales Accounting, Imaging, and especially Transformation activities. Assists with process reviews resulting in changes to achieve efficiencies and improve controls. Provides oversight on delivering policy and procedure to insure compliance to regulatory requirements and to avoid risk to protect our Company’s assets and reputation.


    • Plan for, manage and perform User Acceptance Testing and End to End Testing for software upgrades, new products and new technology. Directs the periodic testing of Business Continuity and Disaster Recovery plans for the Company.
    • Develops solutions and implements new technology to support corporate initiatives requiring cross-functional coordination and coordination with 3rd party vendors.
    • Support Director and Senior Director of Network Development & Special Projects to insure the goals of Greyhound and the industry are achieved. Trouble-shoot and find solutions for intercarrier issues. Cultivate relationships with the carriers to earn respect and trust.
    • Manage projects independently. Assist Director with project management activities for large, cross-functional projects as assigned.
    • Assists with prioritization of production issues, system enhancements, new projects and adhoc requests to insure what’s being worked on is meaningful and has benefit to the Company.
    • Supports Senior Director in establishing and executing Government contracts and programs.
    • Lead process reviews and perform compliance audits on key processes and procedures in Accounting Operations, the Field and other Greyhound departments. Serve as liaison between Projects Administration and Internal Audit and IT when required.
  • Monitors and reviews BTL contracts to ensure the BTL revenue covers the operating costs at the location. Makes updates and communicates with carriers as appropriate. Ensures databases are in sync (billing vs. common).
  • Prepare and maintain process documentation for the department and other departments within Greyhound.
  • Provide oversight and leadership to temporary/contract employees for special projects.
  • Other duties as assigned.


  • Four-year degree in Business, Accounting or equivalent preferred.
  • Certified Internal Auditor and/ or PMP preferred
  • Travel industry experience preferred
  • 3+ years project management experience using systems life cycle methodology.
  • 5 + years Internal audit experience.
  • 5+ years experience with transactional (back office) accounting procedures; GLI systems preferred.
  • 3+ years working with a large IT department
  • Strong analytical and evaluation skills to successfully and correctly identify risks. Ability to come up with the solution to mitigate the risk.
  • Strong oral and written communication skills.
  • Self-starter, team player, detail -oriented and deadline driven to accomplish departmental and personal objectives.
  • Continuous Process Improvement or Process Reengineering experience.
  • Advanced skills in Excel, Word, Visio, Power Point and Project Management software.
  • Experience using JD Edwards


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